FAQs

1) Bookings for British Airways i360

British Airways i360 Viewing Tower is Closed

In line with government guidance, from Friday 20th March 2020, British Airways i360 will be temporarily closed. We will continue to follow official guidance from the UK Government and Public Health England and will re-open when authorised to do so.

In the meantime, you can keep up-to-date with news from BAi360, including confirmation of when the attraction will be re-opening, via our website britishairwaysi360.com; on our social media channels @BA_i360; or sign up to our newsletter.

We thank you for your patience and understanding during this time.

On behalf of the team at British Airways i360 Viewing Tower, thank you for support and we look forward to welcoming you back on board soon.

British Airways i360 flight tickets

We are automatically extending tickets, that have been booked for visits during BAi360’s closure, by 12 months from the original visit date.  To redeem an extended ticket, simply bring the ticket or your reference number on your future visit date.

If you have booked a BA i360 special event flight, i.e. Yoga in the Sky, we will automatically extend your tickets to the end of the year – so you can come again on a future date of your choosing.

If you prefer a full refund for your BAi360 ticket, please email bookings@britishairwaysi360.com and we will aim to contact you within 72 hours. For bookings until 30th April, please contact us for your refund by 31st March 2020, if we do not hear from you by this date, we will automatically extend your tickets by 12 months.

Gift Vouchers / Memberships and Annual Passes

All gift vouchers with a 2020 expiry date will be extended until 31st March 2021. Simply bring your ticket on your future visit date.

All Resident Memberships and Annual Passes will automatically be extended for the number of weeks we are shut.

Third-Party and Travel agency bookings

If you booked BAi360 tickets through a third-party agency or website (e.g. Trip Advisor, Get Your Guide, Booking.com, Buy a Gift etc.), you will need to contact the third-party directly to confirm the alternative options available to you.

The best way to guarantee your flight time and save up to 10% is to buy your tickets online here.

Bookings can also be made in person at our ticket office on Kings Road, Brighton, BN1 2LN.

Bookings made on the phone incur a transaction charge of £2 per booking (except for groups of 6+ and guests with a disability).

You can change a flight time by contacting us at least 72 hours in advance.

To book a group of 6+ people, please contact us on 03337 720 360 or email groups@britishairwaysi360.com

Already a Resident Member? To book your tickets, please visit our membership booking page.

Bookings for wheelchair users and free carer tickets can be made online here, in person at our ticket office, or by phoning 03337 720 360 (no telephone booking fee will be charged). If you’d like to add other tickets to your basket, select “Buy More” at the checkout page.

If you miss your allocated flight time, the following options are available:

  1. Visit our ticket office to secure an alternative flight time (£10 rebooking fee applies).
  2. Notify us and be put on a waiting list for the next available flight. There may be a significant wait and we cannot guarantee entry.

We offer one free carer ticket with a paying person and have a no challenge policy.

Please contact us to book the free carer ticket. Note this cannot be used in conjunction with another offer, including our advance purchase discount.

Yes, that’s fine. We scan the barcode on each ticket to allow entry.

Can you please check your junk mail? If you still can’t find the confirmation, please contact us. We can provide you with a booking reference to present at boarding on the day.

We are sorry to hear that you’re experiencing difficulties with placing a booking online. If you are using an iPad, this may not appear with the pop-up screen for your card details. Please also try turning off your pop-up blockers to allow the payment screen to appear.

If you wish to book over the phone, please call 03337 720 360 and one of the team will be happy to help.

This is nothing to worry about, your ticket is valid for the date selected – view our opening hours here.

Yes, this is correct. A group will receive one ticket to cover the whole party.

We currently offer the following discounted rates:

Blue Peter Badges

As a proud Blue Peter Badge Attraction, your child goes FREE on British Airways i360 if they’ve been awarded a Blue Peter Badge. Simply bring their badge, badge card and a paying adult along on the day.

Blue Light Holders

We provide Blue Light cardholders with a 10% discount on a full priced ticket.

Carers

People with a disability are entitled to bring a companion or carer to British Airways i360 free of charge. A companion may be a family member, friend or registered carer.

British Airways staff

British Airways staff are entitled to a 10 percent discount off the standard British Airways i360 ticket price on peak dates (from 1st July to 4th September). For off-peak dates, British Airways staff are entitled to a 33 percent discount.

How to book

To claim these discounts, please call us or visit our on-site ticket office (presenting proof of eligibility). These offers are not valid with any other promotion and are not available for tickets booked online.

 

No problem. Please contact us and we will look to get you on the next available flight, subject to availability.

With our Weather Guarantee, if we declare poor visibility status during the time of your visit, we will give you a complimentary return ticket to be used within three months.

Our Guest Experience team will let you know on the day of your visit if we are experiencing poor visibility status and will arrange your return ticket.