FAQs

1) Bookings for British Airways i360

The best way to guarantee your flight time and save up to 10% is to buy your tickets online here.

Bookings can also be made in person at our ticket office on Kings Road, Brighton, BN1 2LN.

Bookings made on the phone incur a transaction charge of £2 per booking (except for groups of 6+ and guests with a disability).

You can change a flight time by contacting us at least 72 hours in advance.

To book a group of 6+ people, please contact us on 03337 720 360 or email groups@britishairwaysi360.com

Already a Resident Member? To book your tickets, please visit our membership booking page.

Bookings for wheelchair users and free carer tickets can be made online here, in person at our ticket office, or by phoning 03337 720 360 (no telephone booking fee will be charged). If you’d like to add other tickets to your basket, select “Buy More” at the checkout page.

If you miss your allocated flight time, the following options are available:

  1. Visit our ticket office to secure an alternative flight time (£10 rebooking fee applies).
  2. Notify us and be put on a waiting list for the next available flight. There may be a significant wait and we cannot guarantee entry.

No problem. Please contact us and we will look to get you on the next available flight, subject to availability.

We offer one free carer ticket with a paying person and have a no challenge policy.

Please contact us to book the free carer ticket. Note this cannot be used in conjunction with another offer, including our advance purchase discount.

Yes, that’s fine. We scan the barcode on each ticket to allow entry.

Can you please check your junk mail? If you still can’t find the confirmation, please contact us. We can provide you with a booking reference to present at boarding on the day.

We are sorry to hear that you’re experiencing difficulties with placing a booking online. If you are using an iPad, this may not appear with the pop-up screen for your card details. Please also try turning off your pop-up blockers to allow the payment screen to appear.

If you wish to book over the phone, please call 03337 720 360 and one of the team will be happy to help.

This is nothing to worry about, your ticket is valid for the date selected – view our opening hours here.

Yes, this is correct. A group will receive one ticket to cover the whole party.

Yes, we are currently operating as normal.

We currently offer the following discounted rates:

Blue Peter Badges

As a proud Blue Peter Badge Attraction, your child goes FREE on British Airways i360 if they’ve been awarded a Blue Peter Badge. Simply bring their badge, badge card and a paying adult along on the day.

Blue Light Holders

We provide Blue Light cardholders with a 10% discount on a full priced ticket.

Carers

People with a disability are entitled to bring a companion or carer to British Airways i360 free of charge. A companion may be a family member, friend or registered carer.

British Airways staff

British Airways staff are entitled to a 10 percent discount off the standard British Airways i360 ticket price on peak dates (from 1st July to 4th September). For off-peak dates, British Airways staff are entitled to a 33 percent discount.

How to book

To claim these discounts, please call us or visit our on-site ticket office (presenting proof of eligibility). These offers are not valid with any other promotion and are not available for tickets booked online.