FAQs

Bookings for British Airways i360

If you miss your allocated Flight Time, the following options are available:

  1. Visit our ticket office to secure an alternative flight time (£10 rebooking fee applies).
  2. Notify us and be put on a waiting list for the next available flight. There may be a significant wait and we cannot guarantee entry.

Yes, that’s fine. We scan the barcode on each ticket to allow entry.

Can you please check your junk mail? If you still can’t find the confirmation, please contact us. We can provide you with a booking reference to present at boarding on the day.

No problem. Please contact us and we will look to get you on the next available flight, subject to availability.

We are sorry to hear that you’re experiencing difficulties with placing a booking online. If you are using an iPad, this may not appear with the pop-up screen for your card details. Please also try turning off your pop-up blockers to allow the payment screen to appear.

If you wish to book over the phone, please call 03337 720 360 and one of the team will be happy to help.

Already a Resident Member? To book your tickets, please visit our membership booking page.

We offer one free carer ticket with a paying person and have a no challenge policy.

Please contact us to book the free carer ticket. Note this cannot be used in conjunction with another offer, including our advance purchase discount.

You can change a flight time by contacting us at least 72 hours in advance.

Yes, we are currently operating as normal.

Yes, British Airways staff are entitled to a 10 percent discount off the standard British Airways i360 ticket price on peak dates (from 1st July to 4th September). For off-peak dates, British Airways staff are entitled to a 33 percent discount. To claim the discount, you’ll need to purchase your ticket at the on-site Ticket Office, presenting a valid British Airways Staff ID. The discount is not valid with any other promotion or offer and is not available for tickets booked online or by phone.