FAQs

1) Coronavirus (COVID-19)

BA i360 is Now Open!

For more information about existing bookings, gift vouchers and memberships please, click here.

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by clicking here.

In the meantime, you can keep up to date with news from BA i360 via our website britishairwaysi360.com; following us on our social media channels @BA_i360; or signing up to our newsletter.

For all the latest updates at BA i360 visit our website britishairwaysi360.com; follow us on our social media channels @BA_i360; or sign up to our newsletter.  

If you have an existing booking, or would like information about refunds, gift vouchers and Memberships, please see the information below which may answer some of your more immediate questions:

British Airways i360 flight tickets

We are automatically extending tickets, that have been booked for visits during BAi360’s closure (26th December 2020 – 16th May 2021), by 12 months from the original visit date.  To redeem an extended ticket, simply bring the ticket or your reference number on your future visit date.

We are automatically extending tickets that were purchased in 2020 and remain unredeemed because of enforced closures i.e. tickets for visits dates from 19 March – 3rd July and 6th November – 1st December 2020.  These tickets were either rebooked for a date that the attraction was then closed for or have been waiting to be rebooked.  These tickets will be extended for redemption and use by 23rd July 2021.

If you prefer a full refund for your BAi360 ticket, please email bookings@britishairwaysi360.com. We will be issuing requested refunds in visit date order when the attraction reopens.

Gift Vouchers / Memberships and Annual Passes

If your booking was made using a gift voucher or gift ticket for a visit date between 1st January – 16th May 2021, these will be re-validated for 6 months from your planned visit date. Simply bring your ticket on your future visit date.

Unredeemed Gift Vouchers with a 2020 expiry date need to be redeemed and used by 23rd July 2021.

Gift Vouchers with a 2021 expiry date will be extended by 20 weeks (the number of closure weeks in 2021) from the day we reopen.  Vouchers that have expired during the closure must be redeemed by 4th October 2021.

All Resident Memberships and Annual Passes will automatically be extended by 20 weeks (the number of closure weeks in 2021).  Resident Memberships or Annual Passes that have expired during the closure will automatically expire on 4th October 2021.

Third-Party and Travel agency bookings

If you booked BAi360 tickets through a third-party agency or website (e.g. Trip Advisor, Get Your Guide, Booking.com, Buy a Gift etc.), you will need to contact the third-party directly to confirm the alternative options available to you.

 

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by clicking here.

We take the safety and wellbeing of our visitors and employees very seriously and have implemented a range of new health and safety measures across the attraction.  In line with Government and industry COVID-19 guidelines we have produced and publicised our risk assessments for the visitor’s journey, employee safety, events and our catering outlets.

BA i360 Covid-19 Risk Assessment- Visitor Journey

BA i360 Covid-19 Risk Assessment – Employee Safety

BA i360 Covid-19 Risk Assessment – Events

BA i360 Covid-19 Risk Assessment – Catering

 

 

We have been working hard towards implementing a new range of health and safety measures so you can have complete confidence when you visit us.

We are thrilled to announce that we have been accredited with Visit England’s ‘We’re Good to Go’ mark. This accolade is designed to reassure both visitors and employees that we have clear processes in place and are following Government and industry COVID-19 guidelines. For more information about the ‘We’re Good to Go’ accreditation click here.

Good To Go England Logo