FAQs

1) Coronavirus (COVID-19)

BA i360 is temporarily closed from Friday 25th December.

We are sorry to announce we will be temporarily closed from 25th December 2020 in line with the Government’s Tier 4 restrictions due to Covid-19 and will re-open when authorised to do so.

For more information about existing bookings, gift vouchers and memberships please, click here.

In the meantime, you can keep up to date with news from BA i360 via our website britishairwaysi360.com; following us on our social media channels @BA_i360; or signing up to our newsletter.

We are sorry to announce we will be temporarily closed from 25th December 2020 in line with the Government’s Tier 4 restrictions due to Covid-19 and will re-open when authorised to do so.

For all the latest updates at BA i360 visit our website britishairwaysi360.com; follow us on our social media channels @BA_i360; or sign up to our newsletter.  

If you have an existing booking, or would like information about refunds, gift vouchers and Memberships, please see the information below which may answer some of your more immediate questions:

British Airways i360 flight tickets

We are automatically extending tickets, that have been booked for visits during BAi360’s closure, by 12 months from the original visit date.  To redeem an extended ticket, simply bring the ticket or your reference number on your future visit date.

If you prefer a full refund for your BAi360 ticket, please email bookings@britishairwaysi360.com. We will be issuing requested refunds in visit date order when the attraction reopens.

Gift Vouchers / Memberships and Annual Passes

If your booking was made using a gift voucher or gift ticket, these will be re-validated for 6 months from your planned visit date. Simply bring your ticket on your future visit date. Un-redeemed Gift vouchers with a 2020 expiry date will automatically be extended to 31 March 2021. Gift vouchers with a 2021 expiry date will be extended for the number of weeks we are shut.

All Resident Memberships and Annual Passes will automatically be extended for the number of weeks we are shut. We will automatically extend non-expired memberships by 4 weeks.

Third-Party and Travel agency bookings

If you booked BAi360 tickets through a third-party agency or website (e.g. Trip Advisor, Get Your Guide, Booking.com, Buy a Gift etc.), you will need to contact the third-party directly to confirm the alternative options available to you.

 

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by clicking here.

We take the safety and wellbeing of our visitors and employees very seriously and have implemented a range of new health and safety measures across the attraction.  In line with Government and industry COVID-19 guidelines we have produced and publicised our risk assessments for both the visitor journey and employee safety here.

BA i360 Covid-19 Risk Assessment- Visitor Journey

BA i360 Covid-19 Risk Assessment – Employee Safety

 

 

We have been working hard towards implementing a new range of health and safety measures so you can have complete confidence when you visit us.

We are thrilled to announce that we have been accredited with Visit England’s ‘We’re Good to Go’ mark. This accolade is designed to reassure both visitors and employees that we have clear processes in place and are following Government and industry COVID-19 guidelines. For more information about the ‘We’re Good to Go’ accreditation click here.

Good To Go England Logo