FAQs

1) Coronavirus (COVID-19)

Escape to the sky and enjoy Brighton’s best views again!

For the safety and well being of our visitors and our employees, we have been busy introducing a range of new health and safety measures so you can have complete confidence when you visit us.

You can find out about all the measures we’re implementing and what to expect on your visit by clicking here.

Buy BA i360 flight tickets here.

Looking for information about future ticket bookings or have an existing ticket booking? Click here.

Find out about all the latest updates at BA i360 via our website britishairwaysi360.com; following us on our social media channels @BA_i360; or signing up to our newsletter.

We are delighted to announce that we back open.

You can find out about all the measures we’re implementing and what to expect on your visit by clicking here.

For all the latest updates at BA i360 via our website britishairwaysi360.com; following us on our social media channels @BA_i360; or signing up to our newsletter.

If you are looking to make a future booking, have an existing booking, or would like information about refunds and Memberships, please see the information below which may answer some of your more immediate questions:

British Airways i360 flight tickets

BA i360 flight tickets are now on sale, click here to book yours.

We are automatically extending tickets, that have been booked for visits during BAi360’s closure, by 12 months from the original visit date.  To redeem an extended ticket, simply bring the ticket or your reference number on your future visit date.

If you have booked a BA i360 special event flight, i.e. Yoga in the Sky, we will automatically extend your tickets to the end of the year – so you can come again on a future date of your choosing.

If you prefer to receive a refund for your BAi360 ticket, please email bookings@britishairwaysi360.com.  We will be issuing requested refunds, in visit date order, once we reopen.

Gift Vouchers / Memberships and Annual Passes

All gift vouchers with a 2020 expiry date will be extended until 31st March 2021. Simply bring your ticket on your future visit date.

All Resident Memberships and Annual Passes will automatically be extended for the number of weeks we are shut. We have automatically extended Resident Memberships that have expired since 20th March 2020 to now expire on 17th October 2020.  We have automatically extended non-expired memberships by 15 weeks.

Third-Party and Travel agency bookings

If you booked BAi360 tickets through a third-party agency or website (e.g. Trip Advisor, Get Your Guide, Booking.com, Buy a Gift etc.), you will need to contact the third-party directly to confirm the alternative options available to you.

We take the safety and wellbeing of our visitors and employees very seriously and have implemented a range of new health and safety measures across the attraction.  In line with Government and industry COVID-19 guidelines we have produced and publicised our risk assessments for both the visitor journey and employee safety here.

BA i360 Covid-19 Risk Assessment- Visitor Journey

BA i360 Covid-19 Risk Assessment – Employee Safety

 

 

We have been working hard towards implementing a new range of health and safety measures so you can have complete confidence when you visit us.

We are thrilled to announce that we have been accredited with Visit England’s ‘We’re Good to Go’ mark. This accolade is designed to reassure both visitors and employees that we have clear processes in place and are following Government and industry COVID-19 guidelines. For more information about the ‘We’re Good to Go’ accreditation click here.

Good To Go England Logo