CAREERS

Restaurant Manager

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What Is The Exciting Opportunity?

A fantastic opportunity has arisen to join this fantastic food and beverage operation right in the heart of Brighton Seafront. We are looking for an energetic, hands-on, dynamic, and enthusiastic individual who is passionate about hospitality and guest service.

Role Purpose

To be accountable for the overall efficient operation of the restaurant, ensuring that service and food quality are consistent and of the highest standard, giving every guest a great experience. This will be achieved by building, leading and developing a high-performance team, well trained, knowledgeable, highly skilled and highly motivated. The results of this will be the generation of growing revenue and profit which achieve or exceed targets.

Guest service and experience should always be the primary focus. Continually review via observation and review platforms and maintain and continuous improvement programme to ensure an excellent guest experience is achieved, for all guests, always. This will be measured via customer feedback, increased bookings and increased return custom.

Key role and responsibilities

  • Be a high-profile inspirational leader of the front of house team, leading from the front and setting the standards for the business from which others can follow. Engender a positive and constructive team spirit which motivates the team and drives a high-performance culture.
  • Ensure that the high standards set are consistent and on brand across all aspects of the operation, including the food, the restaurant furniture / layout, team uniforms, quality and efficiency of service, promotional material, marketing messaging.
  • Develop a strong effective team within restaurant & café, including recruitment, induction, training, regular appraisals and on-going personal development.
  • Ensure that the right supervision team are in place, well trained and motivated, working effectively and supportively together to drive performance and enhance the customer experience.
  • Lead by example and demonstrate the five company values, inspiring others to follow and do the same.
  • Works effectively and efficiently across all departments and functions of the business.
  • Ensure that a robust communication process is established and maintained to facilitate and encourage effective and timely communication within the team, to senior management and with other departments within the business.
  • Working alongside the Head Chef to develop menus, providing customer feedback, understanding the local/national market and trends, and ensuring that our offer is appropriate to our guest base.
  • Being the primary purchaser of liquor / beverages and supporting the Head Chef in the purchasing of some food items. These should be done with full consideration to the agreed cost of sales targets
  • Understand and use the restaurant & café financial information, including; monthly, weekly and daily performance against budgets for revenue and costs. Monitoring, developing and managing performance with support and guidance from the Head of Catering & Events.
  • Manage the business in line with set KPIs.
  • Ensure that the business has tight financial controls whether cash or electronic, with robust checks and monitors in place.
  • Responsible for ensuring that daily, weekly & monthly rotas and set and maintained, and that holidays are booked and taken in a balanced way. Ensure correct staffing levels to provide excellent customer service, complete tasks and be within budget.
  • Ensure payroll & purchasing costs are controlled within agreed budgets. Ensure that the monthly payroll process to followed and that all issues are resolved.
  • Responsible for managing wets and liquor stocktakes, reporting and challenging on any variances and taking corrective action as required.
  • Ensure that operational best practises are in place to minimise food wastage and out of life stock.
  • Challenge upwardly with ideas, trends and development, working closely with the Head of Catering & Event, plus the marketing team to drive restaurant and café marketing channels & strategy.
  • Lead daily social media activities supported by Head of Catering & Events and the marketing team
  • Ensure that all aspects of the business are always clean, safe and comply with all legal requirements and health and safety regulations.
  • Manage all till systems, usage, programming equipment and devises to ensure that they are appropriate, sufficient, and up to date for operational requirements.
  • Ensure back of house store areas are clean, tidy and safe.
  • Be innovative and drive restaurant & cafe improvements, focusing on guest experience and ROI.
  • Any other duties as may reasonably be required and that fall within the scope and range of the job.
  • The role reports into the Head of Guest ex[erience,Catering & Events..

Person specification

  • At least 2 years’ experience in similar high-volume operation.
  • To be customer focused, building repours with our guests.
  • A motivator, leading the team from the front, building trust within the team.
  • An excellent communicator with their own team, customers and senior management.
  • To have good financial understanding of all numbers including daily sales, budget and P&L
  • Be commercially minded and understand the importance of ROI.
  • To be a positive and self-motivated, resilient and responsive.
  • Have strong organisational skills and the ability to prioritise workload and tasks effectively, allowing for, but minimising, reactivity.
  • A proven track record in managing and developing similar restaurant operations.
  • To have a sound working knowledge of all systems required in operating a restaurant business. Be experienced in using and have competence with Microsoft Office, till and online booking systems.

What’s In It For Me?

  • A competitive salary, which can be reviewed annually in line with operational performance.
  • A great place to work in the heart of Brighton.
  • Unlimited free flights for you and free tickets for friends and family on our awesome viewing platform.
  • Employee discounts.
  • Company Pension scheme.
  • Career progression.

If you want to work in a great place, with beautiful sea views in the heart of Brighton and you are someone who wants to make a positive impact for your guests, your team and the company, then we would love to hear from you.

Job Types: Full-time, Permanent

Salary: £31,000.00-£34,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Life insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

  • Restaurant management: 2 years (preferred)
  • Customer support: 2 years (preferred)
  • people management: 2 years (preferred)
  • Leadership: 2 years (preferred)