- BRITISH AIRWAYS i360 BOOKING TERMS
These terms apply when you buy tickets or gift vouchers for British Airways i360 (whether using our website, by phone or in person at British Airways i360) and if you visit British Airways i360. Please read these terms carefully before you buy a ticket or gift voucher or visit the British Airways i360.
These terms tell you who we are, how we will provide tickets and/or gift vouchers to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
We are Brighton i360 Limited (trading as British Airways i360), a company registered in England with company number 05528127 whose registered office is at Lower Kings Road, Brighton BN1 2LN. Our registered VAT number is GB 185060903.
British Airways i360 is a venue situated at Lower Kings Road, Brighton BN1 2LN and comprises the glass viewing pod, a restaurant, a cafe, tea rooms, a shop, a ticket office, hospitality rooms, external queuing area on Kings Road, security area and boarding gate. We own and operate British Airways i360.
You can contact us by telephoning our sales team on 0333 772 0360 during normal office hours or by writing to us at firstname.lastname@example.org or Brighton i360 Limited, Lower Kings Road, Brighton BN1 2LN. Please note, if you call us your phone operator will charge you the same price as dialling a landline number; 0333 numbers are normally included in mobile network bundles of minutes (but we do advise checking with your mobile provider).
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you booked.
Keywords used in these terms
In these terms, when we use:
- E-ticket, we mean an electronic ticket or gift voucher which we will email to you;
- Flight, we mean a ride in the glass viewing pod at the British Airways i360, up to 138 metres;
- Flight time, we mean a given date and time for your visit and flight;
- Gift vouchers, we mean “open dated” tickets which must be used before their expiry date, which is one year from the date of purchase;
- Glass viewing pod, we mean the moving glass observation attraction at British Airways i360;
- Ticket, we mean a ticket for a flight time, a meal at one of the restaurants at British Airways i360, a visit to another attraction booked through us, or an event taking place at British Airways i360;
- Visitor, we mean any person visiting British Airways i360;
- Website, we mean the website atbritishairwaysi360.com; and
- Writing or written, this includes emails.
Buying and paying for tickets
You may buy tickets through our website at www.britishairwaysi360.com, by phone on 0333 772 0360 or at the ticket office at British Airways i360.
Tickets ordered by phone are subject to a booking fee of £2 per transaction. This booking fee does not apply to visitors with disabilities or for groups of 6 or more paying customers.
You may buy gift vouchers through our website at www.britishairwaysi360.com or in the shop at British Airways i360.
Please note that the ticket office is only open during British Airways i360’s public opening hours which you can check here. It is located at our site on the ‘upper level’ on Kings Road opposite Regency Square.
If you book through our website, our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your booking, we will inform you of this within 48 hours and will not charge you for the tickets or gift vouchers. This might be because we are fully booked, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the item you wished to book.
We will assign a booking reference number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking reference number whenever you contact us about your booking.
All prices are inclusive of VAT at the current rates. The price will be that indicated on the booking pages when you placed your booking on our website or as displayed at the booking office. We take all reasonable care to ensure that the price advised to you is correct.
It is always possible that, despite our best efforts, some tickets and/or gift vouchers we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the correct price at your booking date is higher than the price stated, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any tickets and/or gift vouchers provided to you.
We reserve the right to change prices at any time but this will not affect the price of tickets or gift vouchers for which you have already paid.
You must make payment in full at the time of buying a ticket or gift voucher either by credit card or debit card. We will not charge your credit or debit card until we dispatch the ticket or gift voucher to you. We do not accept cheques. Please do not send cash through the post.
You may buy tickets and gift vouchers either individually, or you can hire the glass viewing pod exclusively for a maximum of 175 people.
If you buy tickets through our website, you may choose one of two “delivery” methods:
- By email with an e-ticket attached. If you choose this option, you must either print out the e-ticket, or display it on your mobile phone or tablet (in which case, it is your responsibility to ensure that your phone or tablet battery is sufficiently charged so that your e-ticket can be displayed). A member of our staff will check your e-ticket in either case. We take no responsibility should you not receive an e-ticket, for example, due to junk or spam filtering.
- By collecting your tickets from our ticket office or the shop located at British Airways i360. This is perfect if you do not have a printer or smart phone. You will need to bring the following with you on the day of your visit: the credit card which you used to make the booking (or, if the card holder is not attending, a signed letter of authorisation from the card holder); your booking reference number; and photo ID.
It is your responsibility to check your booking and the accuracy of the details on your email confirmation or tickets (as appropriate) as mistakes cannot always be rectified. When you receive your email confirmation or tickets, please keep them in a safe place as we cannot be held responsible for any tickets or gift vouchers which are lost or stolen.
You do not have the right to change your mind in respect of booking for tickets or gift vouchers once you have submitted it, though you can review it before submission. We will only refund your payment once we have accepted your booking in limited circumstances: for example, we may do so if we have to close British Airways i360 due to severe adverse weather conditions.
You can arrange a flight during the booking procedure, where you will be allocated a flight time.
One “BA i360 Flight” ticket entitles one person to one flight lasting approximately 25 minutes (including boarding and disembarkation time).
One “Afternoon Tea” ticket entitles one person to one flight lasting approximately 25 minutes (including boarding and disembarkation time) followed immediately by afternoon tea, which is generally served at West Beach Bar & Kitchen at British Airways i360, or else the West Beach Café & Bar or one of the hospitality rooms at British Airways i360, depending on availability.
These timings may be changed for operational or other reasons at our discretion.
A ticket or gift voucher can only be used once. Once a ticket has been scanned at the entrance, it cannot be used again.
Gift voucher bookings
Gift vouchers bought online and in our shop can be redeemed for a booking either online at www.britishairwaysi360.com/redeem or in our shop. We recommend that you book a flight as early as possible as entry is strictly subject to availability.
Changes to your flight time
We may need to change a flight time once it has been issued to you but we will try to notify you as soon as we become aware that this is necessary. If we have to significantly amend your flight time, your remedies (where time permits) are to accept the amended flight time or to arrange another agreeable flight time with us or to cancel the ticket. If you choose cancellation, we will refund you those monies you paid for the tickets, but we will not pay any other compensation to you.
You can change a flight time by contacting us at email@example.com at least 72 hours before the flight time which you want to change.
If you miss your allocated flight time, the following options are available:
- Visit our ticket office to secure an alternative flight time (£10 rebooking fee applies).
- Notify us and be put on a waiting list for the next available flight. There may be a significant wait and we cannot guarantee entry.
Discounts and concessions
Some (but not all) tickets and gift vouchers are available to buy online through our website. Online tickets are available in limited quantities and are subject to availability.
If you book online, you are eligible for an “online booking discount” on certain tickets for the British Airways i360. The online booking discount is valid up to 30 minutes before your visit. Bookings made in the Ticket Office are not eligible for this discount. You cannot use the online booking discount with any other offer or promotion. To be clear, we do not offer the same type of discount on bookings made for gift vouchers.
We offer a Young Person’s (16-24 yrs) discount for some tickets. If you receive a Young Person’s discount, you may be asked to bring proof that you are between the ages of 16 and 24 to British Airways i360 in the form of a Passport, Driving License, Student ID or college photo ID card, and show this at the entry gate or ticket office. We may charge you the full ticket price if you cannot prove your Young Person’s status.
We provide Blue Light cardholders with a 10% discount on a full priced ticket. To book, please call 03337 720 360 or visit our ticket office. This offer cannot be redeemed online. Please note, this discount is for the cardholder only and is not valid for use in our shop, Nyetimber Sky Bar or West Beach Bar & Kitchen. This offer cannot be used in conjunction with another promotion.
Groups of 6 or more paying visitors are entitled to a “group discount”. To make a group booking, please email us at firstname.lastname@example.org or phone 0333 772 0360. No telephone booking fee applies for groups of 6 or more paying visitors.
We may add, withdraw or change any discounts at any time.
Resident Membership Scheme
Those people living in Brighton and Hove in postcodes BN1, BN2, BN3 and BN41 may join our Resident Membership Scheme for a charge of £1 per year. Members are eligible for year-round discounted entry for standard BAi360 flights at any time of the week**. Please note, these “local” discounts are not available for gift vouchers.
**Subject to availability and subject to change. Excludes selected special events.
To join the membership scheme or renew your membership, you will need to provide one proof of identity (in the form of a passport or photo driving licence) and one proof of address (in the form of a bank statement or utility bill dated in the last three months). Memberships must be validated in person at British Airways i360 ticket office.
Members will receive a membership card, and we will take your photo, which will be printed on your membership card. You must bring your membership card with you on the day of your visit. If you don’t, we may charge you the full entry price.
To be clear, the membership discount applies to the membership card holder only. You cannot transfer or pass your membership card on to family, friends or anyone else.
Advanced discounted flights for members can be booked online on our membership booking portal or in person at the British Airways i360 Ticket Office. You may book other non-member tickets in the same booking to ensure you travel together as a group. We are unable to offer a telephone booking service for members.
If you move outside of Brighton and Hove, we will cancel your membership. We may also cancel your membership if you pass your card to other people.
Annual Passes are available for a charge of £30 per year for adults, or £15 for children. Members are eligible for year-round unlimited entry for standard BAi360 flights at any time of the week. Valid for membership holder only. You cannot transfer or pass your membership card on to family, friends or anyone else. Subject to availability and subject to change. Excludes selected special events.
To sign up, you will need to provide one proof of identity (in the form of a passport or photo driving licence). Memberships must be validated in person at British Airways i360 ticket office.
Members will receive a membership card, and we will take your photo, which will be printed on your membership card. You must bring your membership card with you on the day of your visit. If you don’t, we may charge you the full entry price.
Flights can be booked online on our membership booking portal or in person at the British Airways i360 Ticket Office. You may book other non-member tickets in the same booking to ensure you travel together as a group. We are unable to offer a telephone booking service for members.
We may also cancel your membership if you pass your card to other people.
Buying from an authorised ticket agent
We work with a list of authorised ticket agents and members of the travel trade, which are the only companies permitted to resell our tickets or gift vouchers.
You are not permitted to resell your ticket for profit without our written consent. If we believe that your ticket has been resold without our consent or purchased from an unauthorised ticket agent or reseller, then we may refuse entry and you may be ejected from British Airways i360 without a refund or compensation.
If your flight is cancelled, then you will need to contact whoever you bought the ticket from for a refund.
Arrival and during your visit
Ticket holders for British Airways i360 must arrive at the boarding gate at least 20 minutes before the flight time. If you miss your flight, we cannot guarantee entry to British Airways i360. We will, however, try to offer you an alternative flight on the same day if there is sufficient capacity.
All British Airways i360 flight visitors must hold a valid ticket for a flight before entering our boarding area. Tickets (whether paper tickets issued by us or e-tickets) must be retained at all times and be available for inspection by our staff throughout the visit. Any person attempting to gain admission to the flight without a valid ticket may be ejected from British Airways i360 and its surrounding area.
For the safety and enjoyment of all of our visitors, we reserve the right in our absolute discretion to refuse admission or remove from British Airways i360 anyone who has behaved in a manner which, in our opinion, is likely to affect the safety or enjoyment of other visitors or of our staff. Prohibited activities include:
- Climbing any fencing, building or onto any part of the structure;
- Consuming alcohol in areas that are not licensed;
- Smoking inside the glass viewing pod, boarding area or inside British Airways i360 buildings. The only areas where smoking is allowed are the restaurants’ outdoor seating areas, the outside terrace adjoining our hospitality rooms and the boarding deck (only if the boarding deck has been booked exclusively and we have given our prior written consent to smoking);
- Consuming food or drink not purchased at British Airways i360;
- Undertaking unauthorised commercial or promotional activity;
- Making unnecessary noise, (such as using radio sets, musical instruments or other electrical equipment);
- Behaving in a way that is likely to cause annoyance to other visitors.
- Being under the influence of drugs or alcohol;
- Using threatening, abusive or insulting words or behaviour, or behaving in a manner which may provoke a breach of the peace;
- Offering for sale or distribution any tickets, publications, merchandise, food, beverages or any other items without our consent;
- Damaging or interfering with our property;
- Throwing of any object or dropping objects from our boarding gate/toll booth terrace to the beach areas below; or
- Committing a criminal offence.
We also reserve the right not to serve any visitor alcohol if we believe they are under the age of 18 years of old; under the influence of drugs or alcohol, of if we believe that serving them alcohol is likely to affect the safety or enjoyment of other visitors.
For the safety and comfort of all guests, suitable clothing, including shirt and shoes, must be worn at all times while visiting British Airways i360 premises, including in the shop, restaurant, tea room, ticket office and boarding area.
Prohibited items and searches
Security checks of visitors and/or their belongings are in place for the safety and security of all. We may request visitors to remove items from their bags or person to be searched separately including but not limited to belts, shoes, jacket, electrical items and liquids.
We use specialist search equipment that is harmless to the vast majority of visitors. If you have any concerns, or have been fitted with a medical device that your doctor advises should not be subjected to a scan – for example, a pacemaker – please bring this to the attention of a member of staff.
We reserve the right in our absolute discretion to refuse admission or remove from British Airways i360 or its vicinity anyone who is carrying any of the following items:
- Articles which could cause injury, damage or annoyance such as a weapon, firework, a smoke bomb, a glass bottle, a flammable liquid (including cigarette lighters), an air horn, or an explosive device;
- Articles which may be used to cause damage such as cutting implements, marker pens, rocks or paint amongst other things;
- Banners or flags; or
- An item which may be deemed to aid climbing up the tower or any other structure.
- Flameless electric ‘arc’ lighters are not allowed. These will be held by security for you to collect when you leave.
- Any sharps that do not constitute an offence, will be retained and returned to guests as they leave, in accordance with our prohibited items policy. If a person is asked to remove an item that is being carried for religious beliefs, they will be offered a private space to do so, and the item will respectfully and safely be stored until their return.
Confiscated objects are left entirely at the owner’s risk at all times. We accept no responsibility for the loss of or damage to any objects left with us. We are entitled to refuse to store any visitors’ objects at our sole discretion whether for public safety reasons or any other reason.
Lock knives and illegal items will be confiscated by security and sent off to police.
Information for families
Children under the age of 13 must be accompanied by a responsible adult, aged 18 years or over, and must remain under the supervision of that adult at all times.
Teenagers aged 13 to 17 years are permitted on a flight before 6pm without an adult supervisor, providing the maximum group size does not exceed five children. If your child looks younger than 13, we may ask them for photo ID as proof of age.
From 6pm (when the British Airways i360 changes to the Nyetimber Sky Bar), children aged under-18 years must be accompanied by a responsible adult aged 18 years or over.
Children aged 3 or under (that is, before their 4th birthday) are not charged for entry to the British Airways i360, but must have a ticket (and therefore must be booked in when you book a flight).
The glass viewing pod may only be hired by persons aged 18 years or over.
Children under the age of 18 are permitted in areas at British Airways i360 where alcoholic beverages may be available but will not be served alcohol. If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over.
Due to space constraints inside the glass viewing pod, we encourage you to leave your buggy at home or to bring a small foldable one. At busy times, you may be asked to fold up your buggy or leave it at your own risk in our buggy park.
Visitors with disabilities, special needs and wheelchair users
British Airways i360 is fully accessible. People with a disability are entitled to free entry for their companion on Flights. A companion may be a family member, friend or registered carer.
Bookings for visitors with disabilities can be made online here, in person at our ticket office, or by phoning 03337 720 360. If you’d like to add other tickets to your basket, select “Buy More” at the checkout page. Visitors with hearing difficulties should preface the number with 18002 to use the Next Generation Text Service. Please note that no telephone booking fee applies to bookings for visitors with disabilities. Please provide us with as much information as possible about your access needs when you make your booking.
Assistance dogs are permitted at British Airways i360, but please advise us when you make your booking if you are bringing your dog. The assistance dog must remain under your control at all times. You must be confident that your assistance dog will not be distressed by travelling in the enclosed glass viewing pod.
There is a safety limit on the number of wheelchairs permitted on board the glass viewing pod on any one flight and therefore we recommend that you book your flight as early as possible. We keep a limited number of wheelchairs at British Airways i360 for use during your flight. These are available on a “first come, first served” basis from our shop, and are not available to pre-book. Your credit card details must be given as security, and we may charge you for £250 if the wheelchair is damaged or not returned.
Filming and photography
Visitors are welcome to bring hand-held cameras, mobile phones and video equipment to create images and footage for their own personal, non-commercial, non-promotional use. Photography is permitted in all areas of British Airways i360 except in the security area, at the photography green screen or photography sales point.
We regret that tripods and monopods (including “selfie sticks”) are not permitted at British Airways i360. Any media or commercial/promotional photography and filming must be approved in advance by our press office at email@example.com or +44(0)1273 448 360.
We, or others authorised by us, may carry out photography and/or video recording and/or other monitoring (including CCTV) on or in the vicinity of British Airways i360, which may feature visitors. By accepting these terms (when you book), you consent that we, or those we have authorised, may use such images/footage indefinitely in any promotional, advertising or publicity material in any format whatever for commercial or promotional purposes without any payment to you. You also acknowledge and agree that copyright in these materials rests with us or such authorised party (as the case may be).
Flash photography may be used during your visit.
Pets and animals
Dogs are permitted in our beachside retail shop and West Beach Bar & Kitchen’s outdoor seating area.
No animals or pets of any kind, except guide or hearing dogs, are permitted within any other area of British Airways i360. You may, however, with our prior written consent, bring animals or pets on the outside terrace adjoining our hospitality rooms.
Bookings for our restaurant and tickets for other venues
Our restaurants are operated by Sodexo Limited, registered in England at: One Southampton Row, London WC1B 5HA. Registered No: 2987170.
Our photography concession is operated by Magic Memories Group (UK) Ltd registered in England and Wales with Company Registration number 06786404 whose registered office is at Top Floor Middleport Pottery, Port Street, Stoke-on-Trent, Staffordshire, ST6 3PF.
From time to time, we may sell tickets for other events, attractions, meals or other things which are not provided by us but by another operator (Third Party Events). In this situation, we will make you aware of the terms and conditions of the relevant operator. We shall not be liable for any loss or damage which arises out of or in connection with or as a consequence of any Third Party Event including, but not being limited to, loss of profit, damage to or loss of property or items belonging to any person attending a Third Party Event and any personal injury to such a person (but only so far as such injury is not caused by our negligence).
Closure of British Airways i360 and adverse weather
We reserve the right, with or without prior notice, to shut all or part of British Airways i360 in adverse weather, for maintenance or a private event.
If possible, we will try to provide advance notice on our website and try to email any visitors affected by the closure. If this happens, we will offer you an alternative flight time, restaurant reservation time or cancel the ticket. If we cancel your ticket, we will refund you those monies you paid for the tickets, but we will not pay any other compensation to you (including no travel expenses or any other out of pocket expenses).
We reserve the right, whether due to adverse weather or maintenance, for the glass viewing pod to travel up to a lower height than usual. If we operate at a lower height then you have no right for a refund of those monies paid for the tickets, nor any other compensation.
The quality of the views experienced on board the glass viewing pod will vary according to the weather conditions, which is entirely outside of our control. In the unusual event that there is zero visibility from the glass viewing pod at all heights, then you will be entitled to receive a complimentary flight ticket for another date. If, however, there is a sea mist which results in zero visibility at ground level but the glass viewing pod rises above the mist, then no such complimentary flight ticket will be issued. You are not entitled to a complimentary flight ticket or refund if the views aren’t as clear on the day as your visit, as on other days of the year.
Our responsibility for loss or damage suffered by you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract with you or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If an e-ticket which we have supplied damages a device or digital content belonging to you we will either repair the damage or pay you compensation.
Our right to change these terms
We may change these terms from time to time by posting changes online. We will try to bring changes to your attention but you are responsible for reviewing the terms each time you book so you are clear as to what terms apply.
Every time you book tickets and/or gift vouchers from us, the terms in force at the time of your booking will apply to the contract between you and us. We may revise these terms as they apply to your booking from time to time to reflect changes in relevant laws and regulatory requirements or for operational reasons.
If we have to revise these terms as they apply to your booking, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. If you opt to cancel, we will arrange a full refund of the price you have paid, but we will not pay you any other compensation.
How we may use your personal information
We will use the personal information you provide to us:
- to supply the tickets or gift vouchers to you;
- to process your payment for the products;
- if you agreed to this during the booking process, to inform you about news, special offers and events taking place at British Airways i360 but you may stop receiving these at any time by contacting us; and
- if you have agreed to this during the booking process, to inform you about special offers from our sponsors and commercial partners.
We will only give your personal information to third parties (other than, where you have agreed, our sponsors and commercial partners) where the law either requires or allows us to do so, or where you have given us your permission to do so.
We will only send you emails if you specifically give us your consent to do so.
If you join our mailing list or buy tickets or gift vouchers from us, we will ask you to provide us with certain information about yourself which we will handle in accordance with the Data Protection Act 1998.
Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
The contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us at firstname.lastname@example.org.
Covid–19, often referred to as coronavirus, is an infectious disease that can result in serious and potentially fatal illness. There is a risk of the transmission of Covid–19 in any environment where people come together. This risk increases in enclosed spaces and with increased numbers of people. The World Health Organisation has advised that the elderly and those with underlying medical conditions are more vulnerable.
In response to the Covid-19 pandemic, we have introduced specific safety measures at British Airways i360 in an effort to safeguard the health, safety and well-being of persons visiting and working at our attraction. A full list of safety measures is available here.
The safety measures we have put in place in response to the Covid-19 pandemic are there to safeguard the safety and well-being of all guests visiting, and the staff working at, British Airways i360.
You and your party must: (a) comply with all the safety measures we have put in place; (b) follow all government guidance aimed at preventing the transmission of the virus (details of which can be accessed here); and (c) follow all directions provided by our staff members and/or set out in the signage within British Airways i360.
Neither you nor any member of your party must enter British Airways i360 if you believe that you or they may have been infected with Covid-19.
Should you or a member of your party not comply with the above we may require you and/or the relevant member(s) of your party leave British Airways i360.
Acceptance of risk
The safety measures that we have introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. When you and your party enter British Airways i360, you and they accept all risks associated with Covid-19. To be clear, however, we do not exclude any liability for death or personal injury caused by our negligence.
In addition to the above, please refer to paragraph 22 (Events Outside Our Control) which provides information regarding cancellation of your booking due to events outside our control, including Covid-19.
If you have any questions or concerns relating to our approach to Covid-19, please contact us. You can call us on 0333 772 0360 during normal office hours or write to us at email@example.com.
Stay alert to stay safe, and have a good flight!
2. ADDITIONAL EVENTS BOOKING TERMS & CONDITIONS
1. THESE TERMS
1.1 These are the terms and conditions on which we take bookings for events (whether a meeting, conference, wedding, civil ceremony or any other event) you wish to hold at British Airways i360.
1.2 Please read these terms carefully before you make your booking with us. These terms tell you who we are, how we will take your booking, how the contract between you and us for your event is formed, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Please note, some parts of these terms only apply to consumers and other parts only apply to business customers. We will make it clear if this is the case. You are a consumer if you are an individual acting for purposes that are wholly or mainly outside your trade, business, craft or profession. You are a business customer if you are acting for purposes relating to your trade, business, craft or profession, whether acting personally or through another person acting in your name or on your behalf.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Brighton i360 Limited, a limited company incorporated and registered in England and Wales under company registration number 05528127. Our registered office is situated at Lower Kings Road, Brighton BN1 2LN. Our registered VAT number is GB 185060903.
2.2 British Airways i360 is a venue situated at Lower Kings Road, Brighton BN1 2LN and comprises the observation pod, a restaurant, a cafe, tea rooms, an exhibition, a shop, a children’s play zone, toilets, a first aid room, a ticket office, hospitality rooms, external queuing area on Kings Road, security area and boarding gate. We own and operate British Airways i360.
2.3 You can contact us by telephoning our customer service team on 0333 772 0360 during normal office hours or by writing to us at firstname.lastname@example.org or Bookings, Brighton i360 Limited, Lower Kings Road, Brighton BN1 2LN. Please note, if you call us your phone operator will charge you the same price as dialling a landline number; 0333 numbers are normally included in mobile network bundles of minutes (but we do advise checking with your mobile provider).
2.4 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in the booking form.
2.5 It is for you to decide whether British Airways i360 is a suitable venue for your event as we make no promises that British Airways i360 is fit for a specific purpose.
2.6 When we use the words “writing” or “written” in these terms, this includes emails.
3. PROVISIONAL BOOKINGS
We may agree to take a provisional booking from you, and you may cancel that provisional booking without us imposing a charge. While we hold your provisional booking, we will not allocate the facilities that you have provisionally booked to other customers unless you agree to release the provisional booking. Please note, however, we only hold provisional bookings for a period of one week (from the date you made the provisional booking) after which we will release your provisional booking without further reference to you.
4. CONFIRMING YOUR BOOKING
4.1 To confirm a booking, you will need to complete, sign and return the booking confirmation to us and pay the deposit (as set out in the invoice). Your booking is only considered to be accepted and confirmed when we have received the duly completed and signed booking confirmation and the deposit from you and we have notified you in writing that we have accepted your booking by countersigning the booking confirmation at which point the contract between you and us will be formed.
4.2 The booking confirmation will clearly state:
4.2.1 the parts of British Airways i360, meals, and other services and facilities you have booked;
4.2.2 the hire period (both the date and timings);
4.2.3 a summary of your event;
4.2.4 a clear statement of any other arrangements that have been agreed between you and us; and
4.2.5 any services which are to be provided through another person or organisation;
4.2.6 your best estimate of the number of guests;
4.2.7 the minimum number of guests for which we will cater for;
4.2.8 the maximum number of permitted guests;
4.2.9 the deposit payable by you;
4.2.10 the staging payments payable by you and the date by which it is to be received by us; and
4.2.11 our best estimate of the total value of your booking – we refer to this as the Estimated Fee in these terms.
4.3 Please ensure all the information on the booking form is correct before signing and returning the booking form to us.
4.4 If we are unable to accept your booking, we will inform you of this and will not charge you for your booking. This might be, for example, because British Airways i360 (or the relevant part of it) is already booked, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of your booking, because we are unable to meet a date you have specified, or because we consider your proposed event may damage our reputation or image (or the reputation or image of British Airways).
4.5 We will assign a booking number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
4.6 When you return your signed booking confirmation, you are offering to pay all charges for the hire of British Airways i360, food, beverage, and services and other facilities as set out in the booking confirmation. If you wish to change your booking please refer to paragraph 7.
5. IF YOU ARE A BUSINESS CUSTOMER
5.1 This paragraph 5 only applies if you are a business customer.
5.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you book the hire of British Airways i360.
5.3 These terms, the booking form, and the final details (provided under paragraph 9) constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
5.4 You acknowledge that in entering into the contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.
5.5 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in the contract.
6. PRICE AND PAYMENT
6.1 The booking form indicates the Estimated Fee. . We take reasonable care to ensure that this is as accurate as possible. You, however, acknowledge that the final actual sum due from you (the Final Fee) will depend on a number of factors including but not limited to the number of your guests we cater for, the quantity and type of food and beverages consumed, any additional services you request, and any damage to British Airways i360.
6.2 If the rate of VAT changes between the date on which you made your booking and the date of your event, we will adjust the rate of VAT that you pay.
6.3 We require that you make up to four advance payments with regards to your booking (and event). These are as follows:
6.3.1 a deposit equal to 25% of the Estimated Fee must be paid when you confirm your booking;
6.3.2 an amount equal to 50% of the Estimated Fee must be paid at least 90 days prior to the date of, or the first date of, your event;
6.3.3 an amount equal to 25% of the Estimated Fee must be paid no later than 30 days prior to the date of, or the first date of, your event; and
6.3.4 if any additional services or goods are ordered, these must be paid for at least 7 days to the date of, or the first date of, your event.
6.4 The booking form sets out the amounts of the staging payments referred to above.
6.5 We accept payment of the staging payments as follows:
6.5.1 if you are a business customer, by “company cheque” (in UK Sterling) only. Please make your cheques payable to “Brighton i360 Ltd” and send them to:
Brighton i360 Ltd
Lower Kings Road
Brighton BN1 2LN; or
6.5.2 by way of electronic transfer into the following bank account:
Bank: Royal Bank of Scotland
Account Name: Brighton i360 Ltd
Sort Code: 16-14-24
Bank Account Number: 11330221
6.6 On the day (or the first day of) your event, you must provide us with a valid credit or debit Visa, MasterCard or American Express card which you shall, where the Final Fee is higher than the Estimated Fee, use to pay for the difference due to us. If, however, the Estimated Fee is greater than the Final Fee, we will repay the difference due to you, subject to any deductions we make in respect of damage to our property, within 30 days of the date (or the last date of) your event.
6.7 To be clear, you must make all payments in pounds sterling. We reserve the right to pass on any bank charges resulting from the exchange of foreign currency payments made by you.
6.8 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
6.9 If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
6.10 If you don’t agree to part of an invoice, you must pay the undisputed part on the due date. You must pay the rest of the invoice (together with any interest payable under paragraph6.8) when we and you have settled the disagreement.
7. IF YOU WANT TO CHANGE TO YOUR BOOKING
If you wish to make a change to your booking in any way, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the booking, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We will only make the change when we have written confirmation that you accept the changes we have had to make to accommodate your change.
8. IF WE NEED TO CHANGE OR POSTPONE YOUR BOOKING
8.1 We may change your booking and/or the services we are to provide:
8.1.1 to reflect changes in relevant laws and regulatory requirements;
8.1.2 to implement minor technical adjustments and improvements, for example to address a security threat; or
8.1.3 in response to an event outside our control (see paragraph 22).
You understand these changes may affect your event.
8.2 We may have to postpone your event to:
8.2.1 deal with technical problems or make minor technical changes
8.2.2 deal with an event outside our control (see paragraph 22);
8.2.3 update the services to reflect changes in relevant laws and regulatory requirements;
8.2.4 make changes to the booking and/or services as requested by you or notified by us to you (see paragraph 7).
8.3 We will contact you in advance to tell you we will be changing your booking (and/or the services we are to provide) or postponing your event, unless the problem is urgent or an emergency. You may contact us to end the contract for a booking if we postpone your event, or tell you we are going to postpone it, and we will refund any sums you have paid in advance for the booking.
9. GIVING US FINAL DETAILS
9.1 The booking confirmation includes your estimate of the number of guests attending your event. You agree to provide a revised forecast of your number of guests at least 28 days before your event and this shall not be less than the minimum number stated in the booking form. You can do this by email or by phone.
9.2 You must give us written confirmation of your final number of guests (which shall not be less than the minimum number) at least seven days prior to your event, and the catering supplied (and our final fee) will be based on that number provided that paragraph 9.3 does not apply.
9.3 If you tell us the actual number of guests attending your event is below the minimum number stated in the booking form, we may charge you a fee calculated by reference to the minimum number rather than the number actually attending, or we may, if the numbers are significantly down, cancel your event and charge you a cancellation fee calculated in the same manner as under paragraph 17.3.
9.4 You must tell us about an increase in the number of guests at the earliest possible opportunity. Whether we can accept the increased number is subject to availability. We will use reasonable efforts to accommodate any increase in numbers and, if we can, this new increased number will become the minimum number for which you will be liable.
9.5 If there is a significant change in numbers we may relocate your event to a more suitable room or part of our venue and, in those circumstances, you may have to pay an additional room hire charge or amended fee.
9.6 You must confirm any catering choices, dietary requirements, table plans, equipment required and any other requirements at least seven days before your event. If you do not, we cannot promise to fulfil your needs.
10. USE OF BRITISH AIRWAYS i360
10.1 In return for you paying the fees associated with your booking, we grant you, your representatives and your guests the right to enter and exit British Airways i360 on the dates and at the times you have booked and the right to use those rooms you have booked for that period.
10.2 You, your representatives, and your guests must:
10.2.1 comply with all licensing, health and safety and other regulations relating to British Airways i360;
10.2.2 not carry out any electrical or other works at British Airways i360 including amplification and lighting without our prior written consent, and no lighting, heating, power or other electrical fittings or appliances in British Airways i360 are to be altered, moved or in any way interfered with;
10.2.3 not do or permit any act, matter or thing which would or might constitute a breach of any applicable laws at British Airways i360 or which would or might adversely affect in whole or in part any insurance effected in respect of British Airways i360;
10.2.4 not bring any dangerous or hazardous items to British Airways i360 and remove any such items promptly when requested to do so by a member of our management team or any other person authorised by us;
10.2.5 not act in any improper or disorderly manner and comply with our reasonable regulations and instructions;
10.2.6 not use any part of British Airways i360 for any purpose other than the purpose set out in the booking form;
10.2.7 not use any part of British Airways i360 for direct or indirect financial or material gain (including political fundraising) unless previously agreed in writing by us; and
10.2.8 not use any part of British Airways i360 for any unlawful purpose or in any unlawful way.
10.3 We do not permit concerts, loud music or other activities likely to cause a noise nuisance. We may, subject to us giving you our prior written consent, permit background music to be played or performed in British Airways i360 at times when there are no other rooms in use by others. You are responsible for any required licences and/or performance fees payable in respect of the performance of music.
10.4 If you wish to use someone other than us (or our contract caterer) to provide services at British Airways i360, you must first obtain our written permission. You are responsible for ensuring that any such parties or their employees comply with all applicable laws and any other statutory requirements, and any of our other requirements.
10.5 Those rooms at or parts of British Airways i360 you have booked are available only for times and dates stated on the booking confirmation. Any extension of this time must be agreed in advance and may incur an additional charge.
10.6 Dogs are allowed in the British Airways i360 retail shop and West Beach Bar & Kitchen’s outdoor seating area. No animals or pets of any kind, except guide or hearing dogs, are permitted within any other area of British Airways i360. You may, however, with our prior written consent, bring animals or pets on to the external terraces adjoining Birch Room and/or Attenborough Room provided you have booked those rooms.
10.7 You must keep all fire exits (including all staircases, gangways, passages, and doors) free from obstruction.
10.8 At the end of your event, you must leave British Airways i360 in a clean and orderly state free of litter and, in particular, you must remove all equipment previously brought in by or on behalf of you. If you do not do this, we reserve the right to charge a fee for the removal of litter and/or equipment.
10.9 You accept and agree that you and your guests are admitted subject to a condition that we may search you (or them) and/or your (and/or their) belongings in order to prevent offensive weapons or dangerous articles being brought into British Airways i360 (including the observation pod).
10.10 No one is allowed to take any weapons, fireworks, smoke bombs, glass, flammable liquids or other articles, or noxious or dangerous items which may cause injury into British Airways i360. The throwing of any article which could cause injury or annoyance is strictly prohibited.
10.11 Smoking is strictly prohibited inside British Airways i360. Smoking is, however, permitted in the outside areas including: (a) the terrace for BirchRoom and/ or Attenborough Room; (b) the restaurant outdoor seating area; (c) the 1866 toll booth outdoor terrace; and (d) the Upper Esplanade provided you have exclusively booked the Upper Esplanade for your event.
10.12 We reserve the right, in our absolute discretion, to refuse entry on to or remove from British Airways i360 any person who: (a) has behaved in a manner which, in our opinion, has or is likely to affect the safety or enjoyment of other visitors; or (b) has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace. Our decision on these matters will be final.
10.13 We reserve the right for those authorised by us to enter British Airways i360 (and your event) at any time for any authorised purpose.
11.1 We will not permit anyone other than our contract caterer, currently Centerplate UK Limited (Co. No. 04242557), to provide catering at British Airways i360 without our prior written permission. Where we do allow someone other than our contract caterer to provide catering, you accept and agree access to and use of our contract caterer’s equipment will not be permitted without our approval. We may make our approval conditional on you agreeing to pay an additional fee.
11.2 You will need to tell us at least seven days in advance of your event of any food allergies which affect any of your guests. We shall not be responsible for and shall have no liability at all for any allergic reaction suffered by your guests to any catering supplied by our contract caterer if you have not advised us of the allergies. If you do tell us that you or one of your guests does have a food allergy, we will make reasonable efforts to provide a trained first aider at your event.
11.3 You and your guests may only consume food and drink purchased from us or our contract caterer at British Airways i360 unless we have previously agreed otherwise in writing. We reserve the right to charge a ”corkage fee” for bottles of wine brought into British Airways i360.
11.4 We allow children under the age of 18 into those parts of British Airways i360 where alcoholic beverages may be available, but they will not be served alcohol. You must tell us if you think or know that anyone under 18 may attend your event.
12. SERVICES PROVIDED BY OTHER PARTIES
12.1 If you ask us to arrange for a service to be provided by any other person or organisation, we will only act as an agent for you. We reserve the right to approve the use of any other person or organisation within British Airways i360 or on its grounds.
12.2 Any resulting contract is between you and the person or organisation providing the service, unless we specifically agree otherwise. Any services which we agree to arrange through any other person or organisation will be shown on the booking confirmation.
13. NUMBER OF GUESTS
13.1 The maximum number of guests you are allowed to bring into British Airways i360 is governed by fire and health and safety regulations You must not exceed the maximum number stated in the booking confirmation. We may, for these reasons, need to restrict the number of people in a room at any one time.
13.2 If you exceed the number of permitted guests, we may end your event immediately without recompense or liability to you and your guests.
13.3 When making your booking, you must provide your best estimate of the number of guests on the booking form – to be clear, this number relates to all persons attending your event, including organisers or assistants, and contractors.
13.4 You must provide us with your final number of guests seven days before your event – see paragraph 9, Giving us final details. Our charges for services and catering will be based on that number or the number actually attending, if greater. If we provide the services and/or catering for any number less than the number you provided seven days before your event, we will charge you for the higher number.
13.5 If numbers attending your event are below those you set out in the booking form, we may relocate your event to a smaller room.
13.6 Where we approve the use of additional electrical equipment, you must ensure this equipment meets all relevant health and safety legislation and requirements. You shall be entirely responsible and liable for all claims and expenses for any injury or damage caused by such equipment.
13.7 All portable electrical equipment brought into British Airways i360 by you and your guests (including your contractors) must be PAT tested and display current certification labels. We may disconnect and/or remove electrical equipment from British Airways i360 which does not display evidence of a PAT test within the previous twelve months.
13.8 No electrical equipment shall be left charging unsupervised in any circumstances.
14. PUBLICITY, PHOTOGRAPHY AND MEDIA
14.1 You may not reproduce or use otherwise, except for personal use:
14.1.1 the names “British Airways i360”, “British Airways” or “i360”;
14.1.2 our logo; or
14.1.3 any photographs of British Airways i360 (whether inside or outside) or its grounds without our written permission.
14.2 You must notify us in writing of any significant media interest (or likely interest) in your event.
14.2.1 You must not grant broadcasting or filming rights without our prior consent.
14.3 You may not publicise or advertise your event or British Airways i360 without our prior written consent. Our consent will be conditional on us agreeing the nature, timing, content and choice of media channels proposed by you.
15. YOUR RIGHTS TO END THE CONTRACT
15.1 If you are ending a contract for a reason set out further below in this paragraph 15.1 the contract will end immediately and we will refund you in full for any services which have not been provided and if you are a consumer, you may also be entitled to compensation. The reasons are:
15.1.1 we have told you about an upcoming change to your booking or these terms which you do not agree to (see paragraph 8);
15.1.2 there is a significant risk that the date of your event may be postponed because we have told you of events outside our control;
15.1.3 we have postponed your event for technical reasons, or notify you we are going to postpone it for technical reasons; or
15.1.4 you have a legal right to end the contract because of something we have done wrong.
15.2 Even if we are not at fault, you can still end the contract before your event, but you will have to pay us compensation. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will charge you, as compensation for the net costs we will incur as a result of your cancelling the contract, a percentage of the Estimated Fee calculated by reference to the following table. We will deduct from the cancellation charge any sums paid by you before the cancellation date. Our invoice for a cancellation charge must be paid by you within 30 days of receipt.
Written notice given by you % of Estimated Fee
More than or exactly 2 years before the first day of your event 25%
Less than 2 years but more than or exactly 182 days before the first day of your event 50%
Less than 182 days but more than or exactly 90 days before the first day of your event 75%
Less than 90 days but more than or exactly 30 before the first day of your event 90%
Less than 30 days before the first day of your event 100%
16. HOW TO END THE CONTRACT WITH US
16.1 To end the contract with us, please let us know by doing one of the following:
16.1.1 By email. Email us at email@example.com. Please provide your name, address, details of the booking and, where available, your phone number and email address.
16.1.2 By post. Requestthe booking cancellation form and post it to us at the address on the form. Or simply write to us at that address, including the information required in the form.
17. OUR RIGHTS TO END THE CONTRACT
17.1 We may end the contract for your booking at any time by writing to you if:
17.1.1 you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due;
17.1.2 your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the contract have been placed in jeopardy;
17.2 we believe that your event may include illegal acts or activities, which might contravene our operating licenses, or we consider that your event may damage our reputation or image or that of British Airways;
17.2.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide services relating to your booking, for example, you do not tell us the final number of guests when asked to do so;
17.2.2 you (being an individual) die or, by reason of illness or incapacity (whether mental or physical), is incapable of managing your own affairs or becomes a patient under any mental health legislation.
17.3 If we end the contract in the situations set out in paragraph 17.1 we will charge you, as compensation for the net costs we will incur as a result of us cancelling the contract, a percentage of the Estimated Fee calculated by reference to the following table. We will deduct from the cancellation charge any sums paid by you before the cancellation date. Our invoice for a cancellation charge must be paid by you within 30 days of receipt.
Written notice given by us % of Estimated Fee
More than or exactly 2 years before the first day of your event 25%
Less than 2 years but more than or exactly 182 days before the first day of your event 50%
Less than 182 days but more than or exactly 90 days before the first day of your event 75%
Less than 90 days but more than or exactly 30 before the first day of your event 90%
Less than 30 days before the first day of your event 100%
17.4 We may need to cancel your event because of an event outside our control. If that is the case, paragraph 22.3 will apply.
18. IF THERE IS A PROBLEM WITH THE SERVICES WE PROVIDE
18.1 If you have any questions or complaints about the services we provide, please contact us. You can telephone our customer service team or write to us using the contact details set out in paragraph 2.3.
18.2 If you are a consumer, the box below sets out a summary of your key legal rights in relation to your booking. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
The Consumer Rights Act 2015 says:
· you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
· if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable.
· if you haven’t agreed a time upfront, it must be carried out within a reasonable time.
19. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU, IF YOU ARE A CONSUMER
19.1 This paragraph 19 only applies if you are a consumer.
19.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
19.3 We will make good any damage to your (or your guests’) property caused by us while fulfilling your booking. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your (or your guests’) property that we discover while fulfilling your booking.
19.4 We are not liable for business losses and, accordingly, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU, IF YOU ARE A BUSINESS CUSTOMER
20.1 This paragraph 20 only applies if you are a business customer.
20.2 Nothing in these terms limits or excludes our liability for:
20.2.1 death or personal injury caused by our negligence; or
20.2.2 fraud or fraudulent misrepresentation.
20.3 Subject to paragraph 20.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for:
20.3.1 any loss of profits, sales, business, or revenue;
20.3.2 loss or corruption of data, information or software;
20.3.3 loss of business opportunity;
20.3.4 loss of anticipated savings;
20.3.5 loss of goodwill;
20.3.6 loss of or damage to property or vehicles belonging to you or your guests, however caused; or
20.3.7 any indirect or consequential loss.
20.4 Subject to paragraph 20.2, our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Estimated Fee.
20.5 Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to your booking and the services we are to provide. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
20.6 We will not under any circumstances accept responsibility or liability in respect of any damage to or loss of any goods, articles or property of any kind which you and/or your guests bring into or leave at British Airways i360, even if such items are left or deposited with our staff. Anything left with or stored by us is at your risk, and we are free to dispose of all such items if you have not collected, or arranged for collection of them, within 24 hours of the end of your event unless we have made prior arrangements with you.
21. YOUR RESPONSIBILITY TO US
21.1 You will be liable for any loss or damage to our property (including walls, glass windows, light fittings and equipment) or any injury or death caused by you, your representatives, contractors or guests. You shall indemnify us against all such losses, damages or liabilities.
21.2 We advise that you obtain appropriate and adequate insurance to cover your risks and liabilities relating to your booking and event.
22. EVENTS OUTSIDE OUR CONTROL
22.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the contract that is caused by an event outside our control.
22.2 You understand that despite our best efforts, your booking (or event) may be affected by an event outside our control. In such circumstances, we may change, postpone, or cancel your booking (and event).
22.3 If we have to cancel your booking because of an event outside our control, we will tell you as far in advance as possible and will arrange for a full refund of all monies paid to us in respect of your booking (unless it is due to your failure or fault) but will have no other obligation or liability to you (including no liability for travel expenses, third party supplier expenses booked by you, or any other out of pocket expenses).
22.4 We may, because of an event outside our control, need to offer you a different room to the one which you booked. If this happens the following will apply :
22.4.1 if the alternative room is more expensive than the one you booked, we will not charge you an increased room hire charge; or
22.4.2 if the alternative room booked is less expensive than the one you booked, then we will refund you difference in the room hire charge.
22.5 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or building works or ground-works undertaken by or at the request of British Airways i360’s landlord.
23. HOW WE MAY USE YOUR PERSONAL INFORMATION
23.1 We will use the personal information you provide to us:
23.1.1 to take and fulfil your booking;
23.1.2 to process your payments for your booking; and
23.1.3 if you agreed to this during the booking process, to inform you about similar services that we or our partners provide, but you may stop receiving these at any time by contacting us.
23.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
24. OTHER IMPORTANT TERMS
24.1 We may transfer our rights and obligations under these terms to another organisation.
24.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
24.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.
24.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
24.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
24.6 If there is a conflict or inconsistency between these terms and the booking form, the booking form will take precedence.
24.7 If you are a consumer, please be aware these terms are governed by English law and you can bring legal proceedings in respect of your booking (and the contract) in the English courts. If you live in Scotland you can bring legal proceedings in respect of your booking (and the contract) in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of your booking (and the contract) in either the Northern Irish or the English courts.
24.8 If you are a business customer, your booking (and the contract) and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with English law. We and you both irrevocably agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with your booking (and the contract) or its subject matter.
Brighton i360 Limited