FAQs

BA i360 is Now Open!

From Friday 10th December: The wearing of a suitable face covering will be required on the BA i360 pod and throughout the attraction.

For more information about existing bookings, gift vouchers and memberships please, click here.

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by clicking here.

In the meantime, you can keep up to date with news from BA i360 via our website britishairwaysi360.com; following us on our social media channels @BA_i360; or signing up to our newsletter.

For all the latest updates at BA i360 visit our website britishairwaysi360.com; follow us on our social media channels @BA_i360; or sign up to our newsletter.  

If you have an existing booking, or would like information about refunds, gift vouchers and Memberships, please see the information below which may answer some of your more immediate questions:

British Airways i360 flight tickets

We are automatically extending tickets, that have been booked for visits during BAi360’s closure (26th December 2020 – 16th May 2021), by 12 months from the original visit date.  To redeem an extended ticket, simply bring the ticket or your reference number on your future visit date.

We are automatically extending tickets that were purchased in 2020 and remain unredeemed because of enforced closures i.e. tickets for visits dates from 19 March – 3rd July and 6th November – 1st December 2020.  These tickets were either rebooked for a date that the attraction was then closed for or have been waiting to be rebooked.  These tickets will be extended for redemption and use by 23^rd July 2021.

If you prefer a full refund for your BAi360 ticket, please email [email protected]. We will be issuing requested refunds in visit date order when the attraction reopens.

Gift Vouchers / Memberships and Annual Passes

If your booking was made using a gift voucher or gift ticket for a visit date between 1st January – 16th May 2021, these will be re-validated for 6 months from your planned visit date. Simply bring your ticket on your future visit date.

Unredeemed Gift Vouchers with a 2020 expiry date need to be redeemed and used by 23rd July 2021.

Gift Vouchers with a 2021 expiry date will be extended by 20 weeks (the number of closure weeks in 2021) from the day we reopen.  Vouchers that have expired during the closure must be redeemed by 4^th October 2021.

All Resident Memberships and Annual Passes will automatically be extended by 20 weeks (the number of closure weeks in 2021).  Resident Memberships or Annual Passes that have expired during the closure will automatically expire on 4th October 2021.

Third-Party and Travel agency bookings

If you booked BAi360 tickets through a third-party agency or website (e.g. Trip Advisor, Get Your Guide, Booking.com, Buy a Gift etc.), you will need to contact the third-party directly to confirm the alternative options available to you.

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by clicking here.

We take the safety and wellbeing of our visitors and employees very seriously and have implemented a range of new health and safety measures across the attraction.  In line with Government and industry COVID-19 guidelines we have produced and publicised our risk assessments for the visitor’s journey, employee safety, events and our catering outlets.

BA i360 Covid-19 Risk Assessment- Visitor Journey

BA i360 Covid-19 Risk Assessment – Employee Safety

BA i360 Covid-19 Risk Assessment – Events

BA i360 Covid-19 Risk Assessment – Catering

We have been working hard towards implementing a new range of health and safety measures so you can have complete confidence when you visit us.

We are thrilled to announce that we have been accredited with Visit England’s ‘We’re Good to Go’ mark. This accolade is designed to reassure both visitors and employees that we have clear processes in place and are following Government and industry COVID-19 guidelines. For more information about the ‘We’re Good to Go’ accreditation click here.

BA i360 is Now Open!

From Friday 10th December: The wearing of a suitable face covering will be required on the BA i360 pod and throughout the attraction.

For more information about existing bookings, gift vouchers and memberships please, click here.

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by clicking here.

In the meantime, you can keep up to date with news from BA i360 via our website britishairwaysi360.com; following us on our social media channels @BA_i360; or signing up to our newsletter.

The best way to guarantee your flight time is to purchase a Timed Ticket in advance online here.

Bookings can also be made in person at our ticket office on Kings Road, Brighton, BN1 2LN.

Bookings made on the phone incur a transaction charge of £2 per booking (except for groups of 6+ and guests with a disability).

You can change a flight time by contacting us at least 72 hours in advance.

To book a group of 6+ people, please contact us on 03337 720 360 or email [email protected]

Already a Resident Member? To book your tickets, please visit our membership booking page.

Bookings for wheelchair users and free carer tickets can be made online here, in person at our ticket office, or by phoning 03337 720 360 (no telephone booking fee will be charged). If you’d like to add other tickets to your basket, select “Buy More” at the checkout page.

If you miss your allocated flight time, the following options are available:

1. Visit our ticket office to secure an alternative flight time (£10 rebooking fee applies).
2. Notify us and be put on a waiting list for the next available flight. There may be a significant wait and we cannot guarantee entry.

We offer one free carer ticket with a paying person and have a no challenge policy.

Please contact us to book the free carer ticket. Note this cannot be used in conjunction with another offer, including our advance purchase discount.

Yes, that’s fine. We scan the barcode on each ticket to allow entry.

Can you please check your junk mail? If you still can’t find the confirmation, please contact us. We can provide you with a booking reference to present at boarding on the day.

We are sorry to hear that you’re experiencing difficulties with placing a booking online. If you are using an iPad, this may not appear with the pop-up screen for your card details. Please also try turning off your pop-up blockers to allow the payment screen to appear.

If you wish to book over the phone, please call 03337 720 360 and one of the team will be happy to help.

This is nothing to worry about, your ticket is valid for the date selected – view our opening hours here.

Yes, this is correct. A group will receive one ticket to cover the whole party.

We currently offer the following discounted rates:

Blue Peter Badges

As a proud Blue Peter Badge Attraction, your child goes FREE on British Airways i360 if they’ve been awarded a Blue Peter Badge. Simply bring their badge, badge card and a paying adult along on the day.

Blue Light Holders

We provide Blue Light cardholders with a 10% discount on a full priced ticket.

Carers

People with a disability are entitled to bring a companion or carer to British Airways i360 free of charge. A companion may be a family member, friend or registered carer.

British Airways staff

British Airways staff are entitled to a 10 percent discount off the standard British Airways i360 ticket price on peak dates (from 1st July to 4th September). For off-peak dates, British Airways staff are entitled to a 33 percent discount.

How to book

To claim these discounts, please call us or visit our on-site ticket office (presenting proof of eligibility). These offers are not valid with any other promotion and are not available for tickets booked online.

No problem. Please contact us and we will look to get you on the next available flight, subject to availability.

With our Weather Guarantee, if we declare poor visibility status during the time of your visit, we will give you a complimentary return ticket to be used within three months.

Our Guest Experience team will let you know on the day of your visit if we are experiencing poor visibility status and will arrange your return ticket.

BA i360 is Now Open!

From Friday 10th December: The wearing of a suitable face covering will be required on the BA i360 pod and throughout the attraction.

For more information about existing bookings, gift vouchers and memberships please, click here.

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by clicking here.

In the meantime, you can keep up to date with news from BA i360 via our website britishairwaysi360.com; following us on our social media channels @BA_i360; or signing up to our newsletter.

No problem. Please contact us and we will look to get you on the next available flight, subject to availability.

With our Weather Guarantee, if we declare poor visibility status during the time of your visit, we will give you a complimentary return ticket to be used within three months.

Our Guest Experience team will let you know on the day of your visit if we are experiencing poor visibility status and will arrange your return ticket.

Visitors can admire 360-degree views across Brighton, the South Downs and, on the clearest days, all the way to Beachy Head (17 miles east of British Airways i360) and the Isle of Wight (49 miles west).

Yes, we’re open all year around except Christmas Day and a short period of planned annual maintenance, independent inspection and testing in January.

Please check our opening hours for today’s flight times.

The flight lasts around 25 minutes, but you will need to arrive at least 20 minutes before your flight time to pass through security.

We have a gift shop, exhibition room and restaurant in our beachside building, should you wish to extend the experience.

Yes, you can purchase tickets from our Ticket Office, which is in a reconstructed tollbooth next to the attraction, or from our shop at beach level. Please note we cannot guarantee availability on the day and we advise you to book ahead, particularly during weekends and school holidays.

Resident Membership is available to purchase at the British Airways i360 Ticket Office. All applicants, including children, must be present when purchasing Resident Membership as a photograph needs to be taken on site. A £1 annual resident membership fee is payable on sign-up.

Resident Membership is available to people living in postcode areas BN1, BN2, BN3 and BN41. Students studying at either of Brighton and Hove’s two universities are also eligible.

Click here to find out more.

We welcome all feedback on your experience here at British Airways i360. Please contact us and we will ensure your message is passed on to the relevant department.

Please contact Magic Memories direct at [email protected], with your flight time and details.

Please call them on 03308 001 360 or visit their website here.

Yes! At the point of booking, we advise that you speak to us about any mobility issues. Disabled people are also welcome to book a ticket for their accompanying carer to travel with them for free.

Find out more about accessibility at British Airways i360 here.

Unfortunately, we do not allow dogs (except for assistance dogs) onto the BA i360 pod.  However, all dogs are welcome in West Beach Bar & Restaurant and in West Beach Cafe Bar.

Assistance dogs are permitted on the British Airways i360 pod, but please advise us when you make your booking if you are bringing your dog. The dog must remain under your control at all times and you must be confident that your dog will not be distressed by travelling in the enclosed glass viewing pod.

No, vouchers are for ticket types only and can be used as payment when booking tickets.

For vouchers purchased online, please visit our booking site and enter your voucher code. You will be able to add other tickets in the same booking. Vouchers bought online can only be redeemed online, they cannot be redeemed in our Ticket Office or by phone.

For vouchers purchased in the BAi360 shop at the venue, please visit the British Airways i360 Ticket Office to redeem your voucher. Please note that vouchers bought in the BAi360 shop can only be redeemed in our Ticket Office, they cannot be redeemed online or by phone.

Please call hospitality line on 020 8289 9595.

Vouchers with letter and numbers on (e-vouchers) need to be redeemed online here. Physical gift vouchers should be redeemed in our Ticket Office.

You cannot put a message on vouchers bought at the BAi360 shop but for vouchers bought online, you can include a message.

For vouchers bought online, all of the gift vouchers purchased in one transaction will have the same message. If you want different messages on different vouchers then you will need to make separate transactions.

Messages can be up to 140 characters (with no special characters eg: & * ? or other symbols).

No, vouchers can only be used for the experience you have purchased. They cannot be exchanged or refunded.

You can buy as many as you like, however for groups of 6+ people please contact [email protected].

You need to redeem your Gift Voucher by the expiry date – the date booked can be a date in the future after expiry. Please use the website to redeem.

Yes, we are a licensed wedding venue. You can say ‘I do’ at 450 feet in our glass viewing pod or in one of our beachfront rooms with doors opening out on to a private terrace. Find out more here.

All sorts!  Including drinks and canapés receptions, special occasion parties, corporate events, private dining, product launches, weddings, Christmas parties or business meetings.  The British Airways i360 pod can be hired exclusively and our beach building features stunning function rooms with sea views and private terrace.  Find out more.

The best way to do that is by liking us on Facebook, following us on Twitter and Instagram or by joining our mailing list at the bottom of this page.

The tower is 162 metres tall and the passenger viewing pod climbs to a height of 450 feet (or 138 metres). British Airways i360 is 20 feet taller than its sibling, the London Eye, which rises to 132 metres.

The pod can comfortably accommodate 175 guests on each flight.

Click here to see the jobs we are currently advertising.

We have a policy of using local businesses from Brighton and Hove and the wider Sussex area, wherever possible. We are proud to be working with a growing number of talented local companies.

Please contact us with your proposal, stating why you’d like to work with us.

British Airways i360 was funded through a Public-Private Partnership between Brighton & Hove City Council, Coast to Capital Local Enterprise Partnership and Brighton i360 Ltd. The total project cost was £46m.

The council acted as a ‘middle man’ for a loan from the Public Works Loan Board, which is a central funding pot that can only be accessed for projects which generate a commercial return. No council tax was used to fund BAi360, and the council earns profit from the agreement, which has already been used to regenerate the seafront spaces either side of BAi360. In July 2017, the council also announced it has earmarked £1.1m of this income to help fund the regeneration of Madeira Terraces (to the east of Brighton Palace Pier).

Brighton & Hove City Council benefits financially in three main ways:
– It earns interest on the PWLB loan for the duration of the agreement
– It earns 1% of BAi360 ticket revenues forever
– It earns business rates.

In addition, British Airways i360 has created new jobs, is contributing to the regeneration of the seafront and is helping to attract people to the city, thereby benefiting the local economy.

Since BAi360 opened in summer 2016, every state school child in the city has received a free ticket.

Local residents also benefit from half-price tickets through the Resident Membership scheme.