<h3>Know Before You Go</h3>
Get your BA i360 questions answered. These FAQs cover everything from ticketing, to events, to attraction hours, and more. If these do not address your specific need, please don’t hesitate to contact us directly.

FAQs - British Airways i360

About Us

FAQs

We currently offer the following discounted rates:
Blue Peter Badges
As a proud Blue Peter Badge Attraction, your child goes FREE on British Airways i360 if they’ve been awarded a Blue Peter Badge. Simply bring their badge, badge card and a paying adult along on the day.
Blue Light Holders
We provide Blue Light cardholders with a 10% discount on a full priced ticket.
Carers
People with a disability are entitled to bring a companion or carer to British Airways i360 free of charge. A companion may be a family member, friend or registered carer.
British Airways staff
British Airways staff are entitled to a 10 percent discount off the standard British Airways i360 ticket price on peak dates (from 1st July to 4th September). For off-peak dates, British Airways staff are entitled to a 33 percent discount.
How to book
To claim these discounts, please call us or visit our on-site ticket office (presenting proof of eligibility). These offers are not valid with any other promotion and are not available for tickets booked online.
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What discounts do you offer?

Bookings for wheelchair users and free carer tickets can be made <a href="https://maximcloud.co.uk/brightoni360/day/?eventconfig=10" target="_blank" rel="noopener">online here</a>, in person at our ticket office, or by phoning <a href="tel:03337 720 360">03337 720 360</a> (no telephone booking fee will be charged). If you’d like to add other tickets to your basket, select “Buy More” at the checkout page.

How do I book a wheelchair or free carer ticket?

The best way to guarantee your flight time is to purchase a Timed Ticket in advance <a href="https://britishairwaysi360.com/tickets/ba-i360-standard-ticket/">online here</a>.
Bookings can also be made in person at our ticket office on Kings Road, Brighton, BN1 2LN.
Bookings made on the phone incur a transaction charge of £2 per booking (except for <a href="https://britishairwaysi360.com/plan-your-visit/groups/">groups of 6+</a> and <a href="https://britishairwaysi360.com/plan-your-visit/accessibility/">guests with a disability</a>).

How can I book tickets?

Yes, this is correct. A group will receive one ticket to cover the whole party.

I only have one ticket for my group booking, is that alright?

The time shown on Anytime tickets is the last flight of the day – view our <a href="http://britishairwaysi360.com/plan-your-visit/opening-hours/">opening hours here.</a>

My Anytime ticket has a time on it, what does this mean?

Already a Resident Member? To book your tickets, please visit our <a href="https://www.maximcloud.co.uk/Brightoni360_MembershipPortal/?_ga=2.20000120.1743724666.1652083453-9390998.1638273101&amp;_gac=1.156511945.1652083453.CjwKCAjw9-KTBhBcEiwAr19ig_BJijVx0jQAu65kUTHlJ9AIVunn1-L96zEx7f1iQGBV7beC-qkpIBoCWLwQAvD_BwE" target="_blank" rel="noopener">membership booking page</a>.

How do I book tickets as a Resident Member?

We are sorry to hear that you&#8217;re experiencing difficulties with placing a booking online. If you are using an iPad, this may not appear with the pop-up screen for your card details. Please also try turning off your pop-up blockers to allow the payment screen to appear.
If you wish to book over the phone, please call 03337 720 360 and one of the team will be happy to help.

I am experiencing problems booking online

With our Weather Guarantee, if we declare poor visibility status during the time of your visit, we will give you a complimentary return ticket to be used within three months.
Our Guest Experience team will let you know on the day of your visit if we are experiencing poor visibility status and will arrange your return ticket.

Weather Guarantee

No problem. Please <a href="http://britishairwaysi360.com/contact/">contact us</a> and we will look to get you on the next available flight, subject to availability.

I am running late

Can you please check your junk mail? If you still can&#8217;t find the confirmation, please <a href="http://britishairwaysi360.com/contact/">contact us</a>. We can provide you with a booking reference to present at boarding on the day.

I haven’t received my email confirmation

Bookings for British Airways i360

Unfortunately, we do not allow dogs (except for assistance dogs) onto the BA i360 pod.  However, all dogs are welcome in West Beach Bar &amp; Restaurant and in West Beach Cafe Bar.
Assistance dogs are permitted on the British Airways i360 pod, but please advise us when you make your booking if you are bringing your dog. The dog must remain under your control at all times and you must be confident that your dog will not be distressed by travelling in the enclosed glass viewing pod.

Are dogs allowed at BA i360?

Yes! At the point of booking, we advise that you <a href="http://britishairwaysi360.com/contact/">speak to us</a> about any mobility issues. Disabled people are also welcome to book a ticket for their accompanying carer to travel with them for free.
Find out more about accessibility at British Airways i360 <a href="https://britishairwaysi360.com/plan-your-visit/accessibility/">here</a>.

Are British Airways i360 flights suitable for disabled people?

Please call them on 03308 001 360 or visit their <a href="http://westbeachbarandkitchen.com/" target="_blank" rel="noopener">website here.</a>

How do I make a reservation at West Beach Bar & Kitchen?

Please contact Magic Memories direct at <a href="mailto:bai360@magicmemories.com">bai360@magicmemories.com</a>, with your flight time and details.

How do I contact Magic Memories about my photos?

We welcome all feedback on your experience here at British Airways i360. Please <a href="http://britishairwaysi360.com/contact/">contact us</a> and we will ensure your message is passed on to the relevant department.

How can I submit my feedback?

Our free Resident Membership is available to people living in postcode areas BN1, BN2, BN3 and BN41.
To sign-up to free our Resident Membership, please email <a href="mailto:hello@britishairwaysi360.com" target="_blank" rel="noopener">hello@britishairwaysi360.com</a> with the following information:
<div class="forminator-row">
<div id="name-1" class="forminator-col forminator-col-12 ">
(memberships for children aged 4-15 years are not required as their tickets may be booked under the adult’s membership.  Children aged 0-3 will receive a free ticket.)
<ul>
<li>A clear head and shoulders photo, preferably in a .jpg format</li>
<li>Photo ID*</li>
<li>Proof of address*</li>
<li>Contact email address if different from the one you have emailed from</li>
<li>Contact mobile phone number</li>
<li>Whether or not you would like to receive emails from us about news, offers and promotions</li>
</ul>
Alternatively, you can sign up in our ticket office –please just bring along a Photo ID* and Proof of address* with you when you visit. Applicants must be present when purchasing a membership as a photograph needs to be taken on site.
*a photo driving licence is acceptable as both Photo ID and proof of address
</div>
</div>
<a href="https://britishairwaysi360.com/tickets/resident-membership/">Click here to find out more.</a>

How do I become a Resident Member?

Yes, you can purchase tickets from our Ticket Office, which is in a reconstructed tollbooth next to the attraction, or from our shop at beach level. Please note we cannot guarantee availability on the day and we advise you to book ahead, particularly during weekends and school holidays.

Can I just turn up, or do I need to book in advance?

The flight lasts around 25 minutes, but you will need to arrive at least 20 minutes before your flight time to pass through security.
We have a gift shop, exhibition room and restaurant in our beachside building, should you wish to extend <a href="https://britishairwaysi360.com/experience-i360/">the experience</a>.

How long is the experience?

Please check our <a href="http://britishairwaysi360.com/plan-your-visit/opening-hours/">opening hours</a> for today&#8217;s flight times.

What are your flight times today?

Yes, we&#8217;re open all year around except Christmas Day and a short period of planned annual maintenance, independent inspection and testing in January.

Are you open today?

Visiting British Airways i360

You need to redeem your Gift Voucher by the expiry date – the date booked can be a date in the future after expiry. Please use the website to redeem.

My gift voucher has expired, can I still use it?

You can buy as many as you like, however for groups of 6+ people please contact <a href="mailto:groups@britishairwaysi360.com">groups@britishairwaysi360.com</a>.

How many vouchers can I buy?

No, vouchers can only be used for the experience you have purchased. They cannot be exchanged or refunded.

Can vouchers be exchanged for other items?

You cannot put a message on vouchers bought at the BAi360 shop but for vouchers bought online, you can include a message.
For vouchers bought online, all of the gift vouchers purchased in one transaction will have the same message. If you want different messages on different vouchers then you will need to make separate transactions.
Messages can be up to 140 characters (with no special characters eg: &amp; * ? or other symbols).

Can I put a message on a gift voucher?

Vouchers with letter and numbers on (e-vouchers) need to be redeemed <a href="https://maximcloud.co.uk/brightoni360/redeem" target="_blank" rel="noopener">online here.</a> Physical gift vouchers should be redeemed in our Ticket Office.

How do I redeem a gift voucher?

Please call hospitality line on 020 8289 9595.

How do I redeem a Buy A Gift voucher?

For vouchers purchased online, please <a href="https://maximcloud.co.uk/brightoni360/redeem" target="_blank" rel="noopener">visit our booking site</a> and enter your voucher code. You will be able to add other tickets in the same booking. Vouchers bought online can only be redeemed online, they cannot be redeemed in our Ticket Office or by phone.
For vouchers purchased in the BAi360 shop at the venue, please visit the British Airways i360 Ticket Office to redeem your voucher. Please note that vouchers bought in the BAi360 shop can only be redeemed in our Ticket Office, they cannot be redeemed online or by phone.

How do I redeem my voucher?

No, vouchers are for ticket types only and can be used as payment when booking tickets.

Can I buy gift vouchers for specific dates on British Airways i360?

Gift vouchers are valid for12 months from the date that they are issued.

How long are gift vouchers valid for?

Gift Vouchers

British Airways i360 supports a number of charities in the Sussex area as well as giving tickets to every child starting reception year at Brighton &amp; Hove state schools. 
If you’re a charity and would our support please complete <a href="/charity-enquiry" target="_blank" rel="noopener">this application form</a>.
Please note that your charity must meet the following criteria to apply:
<ul>
<li>You must be a registered UK-based charity</li>
<li>That provide assistance to those with specific medical conditions affecting sight</li>
<li>Homeless charities in Sussex</li>
<li>Hospices in Sussex</li>
<li>Charities supporting unwell children and young people in Sussex</li>
<li>Community transport schemes in Sussex</li>
<li>Charities that support UK armed services</li>
<li>Ocean and marine conservation charities working around the UK coastline</li>
<li>Charities offering assistance to those in trouble at sea</li>
</ul>

Do you work with charities?

We have a policy of using local businesses from Brighton and Hove and the wider Sussex area, wherever possible. We are proud to be working with a growing number of talented local companies.
Please <a href="http://britishairwaysi360.com/contact/">contact us</a> with your proposal, stating why you&#8217;d like to work with us.

How can my company work for British Airways i360?

<a href="http://britishairwaysi360.com/careers/" target="_blank" rel="noopener">Click here</a> to see the jobs we are currently advertising.

How can I find out about jobs at British Airways i360?

Working with British Airways i360

The best way to do that is by liking us on <a href="https://www.facebook.com/BritishAirwaysi360/" target="_blank" rel="noopener">Facebook</a>, following us on <a href="https://twitter.com/BA_i360" target="_blank" rel="noopener">Twitter</a> and<a href="https://www.instagram.com/ba_i360/"> Instagram</a> or by joining our mailing list at the bottom of this page.

How can I keep up to date with all things British Airways i360?

All sorts!  Including drinks and canapés receptions, special occasion parties, corporate events, private dining, product launches, weddings, Christmas parties or business meetings.  The British Airways i360 pod can be hired exclusively and our beach building features stunning function rooms with sea views and private terrace.  <a href="http://britishairwaysi360.com/venue-hire/" target="_blank" rel="noopener">Find out more.</a>

What types of events can be held at British Airways i360?

Yes, we are a licensed wedding venue. You can say ‘I do’ at 450 feet in our <a href="http://britishairwaysi360.com/venue-hire/event-spaces/the-pod/">glass viewing pod</a> or in one of our <a href="http://britishairwaysi360.com/venue-hire/event-spaces/beachfront-rooms/">beachfront rooms</a> with doors opening out on to a private terrace. <a href="http://britishairwaysi360.com/venue-hire/celebrations/weddings/">Find out more here.</a>

Can I get married at British Airways i360?

Events at British Airways i360

We have been working hard towards implementing a new range of health and safety measures so you can have complete confidence when you visit us.
We are thrilled to announce that we have been accredited with Visit England’s ‘We’re Good to Go’ mark. This accolade is designed to reassure both visitors and employees that we have clear processes in place and are following Government and industry COVID-19 guidelines. For more information about the &#8216;We&#8217;re Good to Go&#8217; accreditation <a href="https://www.visitengland.com/covid-19-travel-advice" target="_blank" rel="noopener">click here</a>.
<img loading="lazy" class="alignnone size-medium wp-image-26924" src="https://i360.imgix.net/wp-content/uploads/Good-To-Go-England-Logo.png?auto=format%2Cenhance%2Ccompress&amp;w=300&amp;h=300" alt="Good-To-Go-England-Logo" width="300" height="300" srcset="https://admin.britishairwaysi360.com/wp-content/uploads/Good-To-Go-England-Logo.png?w=500 500w, https://admin.britishairwaysi360.com/wp-content/uploads/Good-To-Go-England-Logo.png?w=300 300w, https://admin.britishairwaysi360.com/wp-content/uploads/Good-To-Go-England-Logo.png?w=150 150w" sizes="(max-width: 300px) 100vw, 300px" />
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We’re Good To Go Accreditation

We take the safety and wellbeing of our visitors and employees very seriously and have implemented a range of new health and safety measures across the attraction.  In line with Government and industry COVID-19 guidelines we have produced and publicised our risk assessments for the visitor&#8217;s journey, employee safety, events and our catering outlets.
<a href="https://britishairwaysi360.com/wp-content/uploads/COV004-V3-Covid-19-Risk-Assessment-Visitor-Journey-update-09.12.21-003.pdf" target="_blank" rel="noopener">BA i360 Covid-19 Risk Assessment- Visitor Journey</a>
<a href="https://britishairwaysi360.com/wp-content/uploads/COV003-V3-Covid-19-Risk-Assessment-Employee-Safety-update-09.12.21.pdf" target="_blank" rel="noopener">BA i360 Covid-19 Risk Assessment &#8211; Employee Safety</a>
<a href="https://britishairwaysi360.com/wp-content/uploads/COV005-V2-Covid-19-Risk-Assessment-Events.pdf" target="_blank" rel="noopener">BA i360 Covid-19 Risk Assessment &#8211; Events</a>
<a href="https://britishairwaysi360.com/wp-content/uploads/COV006-V2-Covid-19-Risk-Assessment-Catering.pdf" target="_blank" rel="noopener">BA i360 Covid-19 Risk Assessment &#8211; Catering</a>
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BA i360 Covid-19 Risk Assessments

For all the latest updates at BA i360 visit our website <a style="font-size: 1rem; background-color: #ffffff;" href="http://www.britishairwaysi360.com">britishairwaysi360.com</a>; follow us on our social media channels <a style="font-size: 1rem; background-color: #ffffff;" href="https://www.facebook.com/BritishAirwaysi360/">@BA_i360</a>; or sign up to our <a style="font-size: 1rem; background-color: #ffffff;" href="https://britishairwaysi360.com/#newsletter">newsletter</a>.  
If you have an existing booking, or would like information about refunds, gift vouchers and Memberships, please see the information below which may answer some of your more immediate questions:
British Airways i360 flight tickets
We are automatically extending tickets, that have been booked for visits during BAi360’s closure (26th December 2020 &#8211; 16th May 2021), by 12 months from the original visit date.  To redeem an extended ticket, simply bring the ticket or your reference number on your future visit date.
We are automatically extending tickets that were purchased in 2020 and remain unredeemed because of enforced closures i.e. tickets for visits dates from 19 March &#8211; 3rd July and 6th November &#8211; 1st December 2020.  These tickets were either rebooked for a date that the attraction was then closed for or have been waiting to be rebooked.  These tickets will be extended for redemption and use by 23rd July 2021.
If you prefer a full refund for your BAi360 ticket, please email <a href="mailto:bookings@britishairwaysi360.com">bookings@britishairwaysi360.com</a>. We will be issuing requested refunds in visit date order when the attraction reopens.
Gift Vouchers / Memberships and Annual Passes
If your booking was made using a gift voucher or gift ticket for a visit date between 1st January &#8211; 16th May 2021, these will be re-validated for 6 months from your planned visit date. Simply bring your ticket on your future visit date.
Unredeemed Gift Vouchers with a 2020 expiry date need to be redeemed and used by 23rd July 2021.
Gift Vouchers with a 2021 expiry date will be extended by 20 weeks (the number of closure weeks in 2021) from the day we reopen.  Vouchers that have expired during the closure must be redeemed by 4th October 2021.
All Resident Memberships and Annual Passes will automatically be extended by 20 weeks (the number of closure weeks in 2021).  Resident Memberships or Annual Passes that have expired during the closure will automatically expire on 4th October 2021.
Third-Party and Travel agency bookings
If you booked BAi360 tickets through a third-party agency or website (e.g. Trip Advisor, Get Your Guide, Booking.com, Buy a Gift etc.), you will need to contact the third-party directly to confirm the alternative options available to you.
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You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by <a href="https://britishairwaysi360.com/wp-content/uploads/British-Airways-i360-Covid-19-measures-26.1.22.pdf" target="_blank" rel="noopener">clicking here.</a>

Future and existing bookings

You can find out about all the Covid-19 secure measures we’ve implemented at British Airways i360 and what to expect on your visit by <a href="https://britishairwaysi360.com/wp-content/uploads/British-Airways-i360-Covid-19-measures-26.1.22.pdf" target="_blank" rel="noopener">clicking here.</a>
In the meantime, you can keep up to date with news from BA i360 via our website <a style="font-size: 1rem; background-color: #ffffff;" href="http://www.britishairwaysi360.com">britishairwaysi360.com</a>; following us on our social media channels <a style="font-size: 1rem; background-color: #ffffff;" href="https://www.facebook.com/BritishAirwaysi360/">@BA_i360</a>; or signing up to our <a style="font-size: 1rem; background-color: #ffffff;" href="https://britishairwaysi360.com/#newsletter">newsletter</a>.

Coronavirus (COVID-19)

The pod can comfortably accommodate 175 guests on each flight.

How many people can the British Airways i360 viewing pod hold?

The tower is 162 metres tall and the passenger viewing pod climbs to a height of 450 feet (or 138 metres). British Airways i360 is 20 feet taller than its sibling, the London Eye, which rises to 132 metres.

How tall is British Airways i360?

British Airways i360 facts

Brighton &amp; Hove City Council benefits financially in three main ways: 
– It earns interest on the PWLB loan for the duration of the agreement 
– It earns 1% of BAi360 ticket revenues forever 
– It earns business rates.
In addition, British Airways i360 has created new jobs, is contributing to the regeneration of the seafront and is helping to attract people to the city, thereby benefiting the local economy.
Since BAi360 opened in summer 2016, every state school child in the city has received a free ticket.
Local residents also benefit from half-price tickets through the <a href="https://britishairwaysi360.com/tickets/resident-membership/">Resident Membership </a>scheme.

Why did the city council back British Airways i360?

British Airways i360 was funded through a Public-Private Partnership between Brighton &amp; Hove City Council, Coast to Capital Local Enterprise Partnership and Brighton i360 Ltd. The total project cost was £46m.
The council acted as a ‘middle man’ for a loan from the Public Works Loan Board, which is a central funding pot that can only be accessed for projects which generate a commercial return. No council tax was used to fund BAi360, and the council earns profit from the agreement, which has already been used to regenerate the seafront spaces either side of BAi360. In July 2017, the council also announced it has earmarked £1.1m of this income to help fund the regeneration of Madeira Terraces (to the east of Brighton Palace Pier).

FAQs

Know Before You Go

Bookings for British Airways i360

What discounts do you offer?

How do I book a wheelchair or free carer ticket?

How can I book tickets?

I only have one ticket for my group booking, is that alright?

My Anytime ticket has a time on it, what does this mean?

How do I book tickets as a Resident Member?

I am experiencing problems booking online

Weather Guarantee

I am running late

I haven’t received my email confirmation

Visiting British Airways i360

Are dogs allowed at BA i360?

Are British Airways i360 flights suitable for disabled people?

How do I make a reservation at West Beach Bar & Kitchen?

How do I contact Magic Memories about my photos?

How can I submit my feedback?

How do I become a Resident Member?

Can I just turn up, or do I need to book in advance?

How long is the experience?

What are your flight times today?

Are you open today?

Gift Vouchers

My gift voucher has expired, can I still use it?

How many vouchers can I buy?

Can vouchers be exchanged for other items?

Can I put a message on a gift voucher?

How do I redeem a gift voucher?

How do I redeem a Buy A Gift voucher?

How do I redeem my voucher?

Can I buy gift vouchers for specific dates on British Airways i360?

How long are gift vouchers valid for?

Working with British Airways i360

Do you work with charities?

How can my company work for British Airways i360?

How can I find out about jobs at British Airways i360?

Events at British Airways i360

How can I keep up to date with all things British Airways i360?

What types of events can be held at British Airways i360?

Can I get married at British Airways i360?

Coronavirus (COVID-19)

We’re Good To Go Accreditation

BA i360 Covid-19 Risk Assessments

Future and existing bookings

Coronavirus (COVID-19)

British Airways i360 facts

How many people can the British Airways i360 viewing pod hold?

How tall is British Airways i360?

Background and Funding

Why did the city council back British Airways i360?

How much did it cost to build?