FAQs

FAQs

Know Before You Go

Get your BA i360 questions answered. These FAQs cover everything from ticketing, to events, to attraction hours, and more. If these do not address your specific need, please don’t hesitate to contact us directly.

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Bookings for British Airways i360

What discounts do you offer?

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How do I book a wheelchair or free carer ticket?

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How can I book tickets?

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I only have one ticket for my group booking, is that alright?

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My Anytime ticket has a time on it, what does this mean?

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How do I book tickets as a Resident Member?

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I am experiencing problems booking online

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Weather Guarantee

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I am running late

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I haven’t received my email confirmation

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Visiting British Airways i360

Are dogs allowed at BA i360?

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Are British Airways i360 flights suitable for disabled people?

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How do I make a reservation at West Beach Bar & Kitchen?

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How do I contact Magic Memories about my photos?

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How can I submit my feedback?

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How do I become a Resident Member?

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Can I just turn up, or do I need to book in advance?

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How long is the experience?

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What are your flight times today?

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Are you open today?

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Gift Vouchers

My gift voucher has expired, can I still use it?

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How many vouchers can I buy?

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Can vouchers be exchanged for other items?

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Can I put a message on a gift voucher?

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How do I redeem a gift voucher?

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How do I redeem a Buy A Gift voucher?

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How do I redeem my voucher?

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Can I buy gift vouchers for specific dates on British Airways i360?

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How long are gift vouchers valid for?

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Working with British Airways i360

Do you work with charities?

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How can my company work for British Airways i360?

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How can I find out about jobs at British Airways i360?

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Events at British Airways i360

How can I keep up to date with all things British Airways i360?

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What types of events can be held at British Airways i360?

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Can I get married at British Airways i360?

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Coronavirus (COVID-19)

We’re Good To Go Accreditation

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BA i360 Covid-19 Risk Assessments

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Future and existing bookings

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Coronavirus (COVID-19)

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British Airways i360 facts

How many people can the British Airways i360 viewing pod hold?

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How tall is British Airways i360?

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Background and Funding

Why did the city council back British Airways i360?

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How much did it cost to build?

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